• Full Time
  • Anywhere

Job Description

A fast growing, innovative software company based in the Loughborough area is seeking highly professional Customer Success Managers. You will be an integral part of the Customer Success Team, responsible for building and developing long-term partnerships with your client base.

You will be responsible for;

  • Establishing yourself as a trusted advisor, working to develop and maintain a success plan
  • Ensuring any issues or concerns are handled and implementing solutions quickly and efficiently
  • Proactively monitoring and driving the features and functionality of the software
  • Build and develop strong relationships with your client base
  • Working to drive client retention
  • The successful candidate will have;

  • Experience in a Customer Success role or software/technology Customer Service
  • Passion for customer service
  • Knowledge of business processes within either HR, ERP, Health & Social Care or Hospitality
  • Experience delivering services such as configuration, training and health checks
  • Prior experience of escalation management
  • Excellent decision making and problem solving skills
  • Offering a salary of £30-35k or up to £45k in a Senior Customer Success Manager role, you will be working Monday – Friday 37.5 hours a week, 9am – 5:30pm with some flexibility. Ideally locally based or easily commutable to the Loughborough area, you will be required to be available to be based in the office up to a maximum of 2 days a week.

    Benefits including 25 days annual leave plus bank holidays, match contributory pension, health care, giving back/charity days and an electric car scheme.

    If you are looking to join a rapidly growing organisation, passionate about what they do, with brilliant career opportunities please Apply today!

    ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

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