• Full Time
  • Anywhere

Job Description

Required to join an established, market leading and best in its class software company, delivering support to software solutions across any of the following divisions – Human Resources, Payroll, Learning & Development, Compliance and payment software solutions (Direct Debit. Card Payments, Open Banking).

Benefits Include:

  • A fully remote position
  • Annual Bonus
  • 25 day’s (not including bank hols)
  • Expenses paid foreign holidays
  • I am eager to speak to any application or software support engineer with experience of supporting any of the following solutions:

  • HR / Human Resource / People Systems
  • Payroll
  • L&D / Learning & Development
  • Payment solutions (Direct Debit, Card & Open Banking)
  • Daily activity will include:

  • Provide 2nd line application support
  • Help customers with questions and allow them to get the most out of the software by resolving their queries in accordance with Milestones (SLA’s)
  • Provide high-level customer service via chat, telephone or email.
  • Promoting the online Customer Success Portal, including helping customers register
  • Writing, editing, and revising Knowledge Base article
  • Take initiative and support continuous improvement of our customers experience by proactively identifying case trends, researching potential challenges and creating solutions.
  • Also proactively identify any risks to service and the consequences to the business. You will drive and escalate mitigation.
  • If you are an experienced application support analyst or engineer and are actively looking to join an organisation that are experiencing excellent growth, where employees are the focus then please do contact me to discuss this further.

    ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

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