Core responsibilities
Recognised professional practitioner and service specialist.
Implement changes to the design and development of service processes, techniques and deliverables for one or more service strands or project streams.
Provide specialist expertise and support with complexity of data and information sources, interpretation and analysis.
Contribute to development of operational service activities to ensure excellence in the stakeholder experience.
Collect and analyse stakeholder feedback to help define needs and requirements and the design and planning of work package deliverables.
Internal and external relationship development and partnership working, networking and participation to engage and influence future services and the reputations of the Universities.
Provide effective project management, utilising the most appropriate project management methodologies and monitoring mechanisms, producing comprehensive quality and risk plans through which performance and delivery are monitored and controlled.
Proactively manage changes in project scope, identifying potential risks and devising contingency plans.
Maintain an awareness of current policy for University business goals such as widening participation and access, and provision of advice using specialist knowledge.
Contribute to and lead business meetings, working groups and sub-committees. within the University and across the consortium.
Work with the Project Sponsor to manage operating budgets and monitor project expenditure, reporting accurate expenditure forecasts to the Project Sponsor and Advisory Board.
Role responsibilities
Provide management for stakeholder service areas and processes ensuring a high-quality and timely service to all stakeholders, including all consortium partners, the funding body and the Project Board.
Contribute to operational leadership teams and decision making to shape the nature and level of support services.
Analyse service data and provide reports to the Project Sponsor, Project Board and Workstreams, making recommendations for improvement as appropriate.
Provide proactive and comprehensive input and support to the Project Sponsor and Stakeholder Group, coordinating work across all work packages to ensure they operate smoothly and to project timelines.
Identify interdependencies between Projects to support wider delivery of programme objectives.
Provide advice to stakeholders in relation to funding body requirements and in relation to GDPR and ethics.
Ensure the review and improvement of systems and procedures in line with Durham University frameworks and the requirements of the funding body.
Distribute service information and provide advice to stakeholders regarding compliance and regulations, liaising with Legal and Research colleagues across the partnership.
Ensure regulations and procedures are updated to take account of internal and external changes.
Coordinate and oversee committee working and deal with complaints.
Provide training and/or instruction to stakeholders.
Awareness of the external environment and sector best practice to support high quality services.
Communicate progress against activity through relevant channels to stakeholders and through wider social media outlets.
Drafting reports and documents for a range of audiences including the Project Board, funding body and other stakeholders.
Any other reasonable duties.
Specific role requirements
The post holder will occasionally be required to work outside normal office hours, undertaking regional and occasionally national travel, to support effective partnership working.
This post will have a fixed end date of 30th January 2026.
Working Arrangements
At Durham we recognise that our staff and students are our greatest asset and we want to support the health and wellbeing of all. Hybrid working supports this ethos and provides many benefits to our colleagues, including empowering people, where their role allows, to work in a manner which is more suitable for them, whilst encouraging our commitment to environmental sustainability.
Depending on the needs of the business and the job role, Durham University is piloting hybrid working for all Professional Services colleagues in the academic year 2021/2022, which may include the opportunity to work both on and off campus and to flex working hours. If appointed to the post, your line-manager will discuss the specific arrangements with you. Any hybrid arrangements are non-contractual and may change within the pilot and when the pilot ends.
Reward and Benefits
To support the delivery of the University’s People Strategy to attract, retain and reward the very best, we offer a fantastic range of rewards and benefits to our staff, including:
Recruiting to this post
In order to be considered for interview, candidates must evidence each of the essential criteria required for the role in the person specification. In some cases, the recruiting panel may also consider the desirable criteria, so we recommend you evidence all criteria in your application.
Please note that some criteria will only be considered at interview stage.
Essential Criteria
Desirable Criteria
Durham University
OUR CHARACTERISTICS: We are a globally outstanding centre of teaching and research excellence, a collegiate community of extraordinary people, in a unique and historic setting.
OUR VALUES: We are inspiring, challenging, innovative, responsible and enabling.
Durham University is one of the world’s top universities with strengths across the Arts and Humanities, Business, Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people’s lives.
The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience.
Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential. Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve.
It is expected that all staff within the University:
Family key attributes
Roles in this family provide a comprehensive service and deliver the efficient administration and governance of the University.
Overall family purpose
Link to key strategic plan