• Full Time
  • Anywhere

Business Administrator

Rate of Pay: £10.41

Location: Cecil Ward Building

Hours: 37 hours per week

Duration : Temporary ongoing

Main purpose of job

  • To report to the Senior Business Administrator providing comprehensive business administration for the City and Neighbourhood Services Support Services.
  • To assist the City and Neighbourhood Services Units in the development and roll out of new projects and initiatives, through basic research; information gathering and analysis; and systems development as directed by the Business Coordinator and Senior Business Administrator.
  • To assist in the end-to-end administration of projects and partnership working including arranging meetings and appointments; minute taking; following up on relevant actions; drafting correspondence and papers and other similar duties.
  • To respond to public enquiries and complaints; providing practical and semi-technical City and Neighbourhood Services advice and front line customer support to the public as appropriate.
  • Summary of Responsibilities

  • To undertake the full range of daily administrative tasks required as directed by the Senior Business Administrator and Business Co-ordinator in order to provide an effective and efficient business administration function for City and Neighbourhood Services. In particular:
  • To maintain any required records or databases using manual or computerised systems as appropriate;
  • To issue licenses, forms, promotional leaflets and literature as necessary; and
  • To deal with complaints, enquiries and requests for service in line with policies and procedures.
  • To assist the Senior Business Administrator with providing end-to-end administration specific to evolving work areas within City and Neighbourhood Services including arranging meetings and appointments; minute taking; following up on relevant actions; drafting correspondence and papers and other relevant duties.
  • To assist the Senior Business Administrator with compiling and analysing service performance data and management information.
  • To provide operational support and administration for systems development and implementation within the service.
  • To undertake basic City and Neighbourhood Services research and provide information and analysis as requested by the Senior Business Administrator or Business Co-ordinator to support the development and continuous improvement of the City and Neighbourhood Services Support Service.
  • To respond to public enquiries and complaints; providing practical and semi-technical City and Neighbourhood Services advice and front line customer support to the public as appropriate.
  • To assist the Business Co-ordinator and Senior Business Administrator in staff development by providing training and mentoring to staff and in allocating/ checking the work of clerical staff.
  • To cover for the Senior Business Administrator, the Public Office Supervisor and Management Support Assistant as required.
  • To act in accordance with the council and departmental policies and procedures including customer care; equal opportunities; health and safety; safeguarding and any pertinent legislation.
  • To participate in all induction and in-service training provided by the client and in the induction and support of all newly appointed staff and other human resource management procedures as appropriate.
  • Essential criteria

    At least one year’s relevant experience in each of the following areas:

  • using business workflow systems (such as FLARE, SAP, CRM or equivalent systems) and databases to compile and analyse service information;
  • assisting with the development of systems, processes and procedures; and
  • working in a busy office environment; answering queries, providing advice and guidance with a high level of customer service.
  • BELSL

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