Live
Business AdministrationLuke Kitchen2022-07-22T07:12:10+01:00
Business Administration Job Vacancy
Staffline
Business Administrator
Rate of Pay: £10.41
Location: Cecil Ward Building
Hours: 37 hours per week
Duration : Temporary ongoing
Main purpose of job
To report to the Senior Business Administrator providing comprehensive business administration for the City and Neighbourhood Services Support Services.
To assist the City and Neighbourhood Services Units in the development and roll out of new projects and initiatives, through basic research; information gathering and analysis; and systems development as directed by the Business Coordinator and Senior Business Administrator.
To assist in the end-to-end administration of projects and partnership working including arranging meetings and appointments; minute taking; following up on relevant actions; drafting correspondence and papers and other similar duties.
To respond to public enquiries and complaints; providing practical and semi-technical City and Neighbourhood Services advice and front line customer support to the public as appropriate.
Summary of Responsibilities
To undertake the full range of daily administrative tasks required as directed by the Senior Business Administrator and Business Co-ordinator in order to provide an effective and efficient business administration function for City and Neighbourhood Services. In particular:
To maintain any required records or databases using manual or computerised systems as appropriate;
To issue licenses, forms, promotional leaflets and literature as necessary; and
To deal with complaints, enquiries and requests for service in line with policies and procedures.
To assist the Senior Business Administrator with providing end-to-end administration specific to evolving work areas within City and Neighbourhood Services including arranging meetings and appointments; minute taking; following up on relevant actions; drafting correspondence and papers and other relevant duties.
To assist the Senior Business Administrator with compiling and analysing service performance data and management information.
To provide operational support and administration for systems development and implementation within the service.
To undertake basic City and Neighbourhood Services research and provide information and analysis as requested by the Senior Business Administrator or Business Co-ordinator to support the development and continuous improvement of the City and Neighbourhood Services Support Service.
To respond to public enquiries and complaints; providing practical and semi-technical City and Neighbourhood Services advice and front line customer support to the public as appropriate.
To assist the Business Co-ordinator and Senior Business Administrator in staff development by providing training and mentoring to staff and in allocating/ checking the work of clerical staff.
To cover for the Senior Business Administrator, the Public Office Supervisor and Management Support Assistant as required.
To act in accordance with the council and departmental policies and procedures including customer care; equal opportunities; health and safety; safeguarding and any pertinent legislation.
To participate in all induction and in-service training provided by the client and in the induction and support of all newly appointed staff and other human resource management procedures as appropriate.
Essential criteria
At least one year’s relevant experience in each of the following areas:
using business workflow systems (such as FLARE, SAP, CRM or equivalent systems) and databases to compile and analyse service information;
assisting with the development of systems, processes and procedures; and
working in a busy office environment; answering queries, providing advice and guidance with a high level of customer service.
BELSL
