• Full Time
  • Anywhere

Loriens client required the skills and knowledge of a Senior User Researcher for an initial 6 month contract.

The successful candidate will be a key figure within the team covering design and delivery services. You will help the organisation develop a deep understanding of the people, businesses or colleagues who use the services. You will come with a background covering a range of qualitative research methodologies, from desk research, top tasks, benchmark research, diary studies, field research, etc.

Essential Skills / Experience

  • experience of advocating for user research and engaging sceptical colleagues and stakeholders
  • experience of helping teams and organisation to adopt user centred service design and delivery practices and embed them into their agile workflow
  • the ability to understand the complex problems a team and the business is trying to solve, and align user research activities to inform decision making and action
  • experience of helping teams and organisations adopt a wide range of user research methods, analysis and synthesis techniques and approaches to presenting and sharing findings
  • proven experience of introducing new user research methods into a team, and guiding colleagues in the choice and effective application of research methods
  • the ability to include all kinds of users in appropriate research activities to help teams understand the diversity of users of government service
  • a good understanding of the social and technological context for government services, and experience of aligning user research activities to help teams understand changing user behaviour

The following skills are also highly beneficial

  • qualitative and quantitative data analysis
  • statistical analysis
  • benchmarking research
  • top tasks
  • working across multiple research projects
  • experienced in discovery research,
  • observation research
  • usability testing
  • comparative studies
  • desk research
  • contextual enquiries

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

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