*Provide guidance and strong leadership both with technical and complaint management skills
*Demonstrate strong and effective stakeholder and client relationship skills
*Key focus on root cause analysis and preventative complaint actions
*Work with the client and the project team to drive change and continuous improvement within the team in both project and live development phases always ensuring that the customer is front and centre.
*Constantly review errors and breaches and proactively build new processes and controls to ensure that the risk is effectively managed and the customer journey is second to none
*Provide technical expertise for project implementation and reviews
*Manage risk and conduct activities within the individual function forging strong links with compliance, risk and audit teams
*Ensure business as usual service level agreements and key KPIs are met and that plans are maintained to keep focus
*Confidently acting as ambassador for the team both internally and externally
*Oversee and partake in the resolution of complaints.
*Solid experience of performance management and leading teams
*Experience in Financial Service
*Solid experience of managing deadlines and service level provision
*Experience of driving continuous improvement activity
*Be able to demonstrate a good understanding of the management of risk and conduct
*Solid stakeholder and client management skills with the ability to present confidently
*Demonstrates resilience and accuracy in a very fast paced environment
If you have the required skills and background to be successful within this role then please contact me or hit apply!
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