Role
: Perm
Location: Sheffield
Hours: 37.5 hour work week, covering a 7 day rota between -20:00
To join our rail customer relations and retail team, you’ll need:
In return you will be offered numerous benefits including:
Who are we?
Our client are the leading Railway operator in the UK assisting over 2 billion passengers last year. In fact, we’re one of the UK’s most experienced rail operators, carrying around m passengers across our four franchises and our two open access operations, including the GWR Night Riviera service.
We’re always working hard to improve the experience our rail passengers have whenever they use our services, but what you might not know is that we’ll also do the same for you. So here, you’ll find state-of-the-art systems to help us deliver excellent customer service, together with a fresh, vibrant, modern and stylish environment. One that’s purpose is built to help you develop your skills and offer the kind of career experience and progression that you won’t find anywhere else.
Our Rail Customer Relations and Rail Retail Advisors are responsible for positively engaging with our customers, resolving queries and complaints to the highest standards and providing exceptional customer service; using the principles of empathy, ownership and action to deliver customer interactions which reflect the First Group values to achieve a First Contact Resolution.
The role will include investigating and resolving customer enquiries and complaints predominately through incoming calls with occasional email case work using Rail industry systems, applying our policies where relevant. Conduct a consistent approach when dealing with customers, in accordance with department framework approach to customer contact and interaction.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.