Practice Area/Department Technology / IT / Information Security PQE Level N/A Description
Department: Technology Department
Reports to: Service Desk Team Lead
Core Hours: Office based shift work (08:00-16:00/08:30-16:30/09:00-17:00/10:00-18:00/10:30-18:30)
Out of Hours: Rota on call (once every 6 weeks) once probation has been passed
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An award-winning city law firm. We build lasting relationships with public and private sector clients. It is Travers Smith’s purpose to provide the very highest quality of service to our clients whilst enabling our people to achieve professional fulfilment in a supportive, inclusive and enjoyable working environment.
The Technology department purpose
To provide the very highest quality of service together with relevant, innovative technology which enables our internal clients to provide the service our external clients require from a law firm at the forefront of technical innovation.
The Technology team is well underway to achieving its goal of being – Recognised as the brightest and best law firm technology team in the market.
The Technology department strategic value and objectives
The Technology team exists to support the firm in operating its business and achieving its strategic goals. Technology must therefore reflect the way the firm wishes to be seen by its clients and other third parties, and in how it treats all its people.
Working in a high performing team to deliver a top-class service to lawyers and staff in Travers Smith. Take pride in going the extra mile to ensure the quality of support is always high. We are looking for an experienced member of staff to join the team with a clear depth of technical knowledge and excellent customer service skills. The ability to join the dots and demonstrate both a logical approach to troubleshooting whilst ensuring the customers are kept updated throughout the lifecycle of the ticket. The ideal candidate will have a blend of strong technical skills across a range of products as well as the ability to speak to customers with ease and layman’s terms.
The successful candidates’ key responsibilities include but are not limited to:
This role sits within the Technology team and therefore requires the candidate to be able to work well within the team. The team consists of approx. 50 people working within teams such as Tech Support, IT Training, Information Security, End User Technology, Infrastructure, Enterprise Data and Systems and Legal Technology. The successful candidate will also need to be able to demonstrate the ability to form good relationships with all users of the firm, across Business Services and Legal teams.
Personal Specification – Knowledge, Skills & Experience
Essential Skills & Experience
The successful candidate should have the following experience and knowledge:
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