The following list of duties is not exhaustive but gives a flavour of the duties undertaken:

Knowledge Systems Management

Supports the execution of the Firm’s wider KM Strategy & Action Plan:

  • Leads and implements effective governance of the Firm’s Intranet platform and knowledge systems.
  • Development of SharePoint as a knowledge management and sharing resource.
  • Identifies and delivers improvements to the user experience of the Firm’s knowledge systems.
  • Creates a community of practice amongst Intranet owners and users through advocacy, showcasing, and promoting best practice.
  • Provides training/advisory role to support to Intranet site owners in the creation of new sites, pages and lists, including wire-framing and showcasing potential sites and solutions.
  • Provides reporting and analysis of the Intranet and the Firm’s knowledge systems.
  • Trouble-shooting of systems in conjunction with IT.
  • Carry out audit of HighQ resources.
  • Administrate the Firm’s knowledge tools as required, including legal databases.
  • Relationship Building

  • Builds effective relationships at all levels within the Firm as internal clients, colleagues on projects, and as sources of knowledge and information. Demonstrates a proactive approach, and persistence and resilience in relationship building.
  • Builds effective external relationships as potential sources of information and insight.
  • Communications

  • Able to clearly articulate and promote the value of Research & Knowledge Services and the Research & Knowledge Systems role to the Firm and its clients.
  • Able to tailor communications style to the needs of the audience.
  • Credible as a source of knowledge and insight and regarded as an expert advisor to colleagues and teams.
  • Team Work

  • Provides an excellent ‘front-line’ service as required with the use of appropriate knowledge management tools and techniques.
  • Manages own and Team workload, delegating and/or making effective use of resources.
  • Demonstrates accountability to internal stakeholders.
  • Works with IT or external partners to obtain technical support as required.
  • Supporting Innovation

  • Works with the team to react and adapt to changes in the Firm and its business.
  • Challenges existing ways of working to ensure that the role and team are always delivering a genuinely different, quality service.
  • Knowledge, skills and experience required (bespoke to role)

  • Relevant experience of managing a Corporate intranet, or similar online knowledge-sharing / collaboration tools.
  • Good technical knowledge of SharePoint developed through direct experience and / or formal training.
  • IT literate with good working knowledge of Word, Excel and Outlook.
  • Committed to professional development of self and team.
  • Good communications and influencing skills.
  • Customer service focused.
  • Commercially minded.
  • Proven team player with good organisational skills.
  • Analytical and methodical with attention to detail.
  • Able to work on own initiative to tight deadlines and co-ordinate competing activities whilst maintaining a calm and professional manner at all times.
  • Confidence to delegate and negotiate work deadlines.
  • Dynamic, and possessing a positive attitude to change.
  • Expectations

  • This role profile should be read in conjunction with the Expectations for AG Level 2.
  • AG is an equal opportunity employer and we do not discriminate on the basis of a person’s gender, ethnicity, disability, sexual orientation or any other protected characteristic. We are committed to having a diverse team and actively encourage applicants from diverse backgrounds and communities, particularly those from underrepresented demographics. We want our recruitment practices to be as inclusive as possible, so please let us know if you need us to make any reasonable adjustments during the application or interview process to help you perform to your best.

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