PRIMARY PURPOSE

: Reporting to the Transportation Claims Team Leader, the Claims Adjuster, Trucking and Cargo is responsible for providing a consistently high level of service by investigating insurance claims for insurers or third parties and negotiating settlement of the claims to the satisfaction of all parties.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES:

  • Manages comprehensive desktop investigation of assigned claims while meeting company standards and quality, including obtaining all required loss details and relevant information; determining coverage and validity of claims, and communicating with insured and claimants; preparing reports and negotiating settlements
  • Maintains accurate records based on company standards and procedures, using company custom computer systems
  • Identifies the need and co-ordination of task assignments utilizing field adjusters
  • Reviews and interprets policy wording to confirm and apply coverage of losses
  • Accurately and efficiently manages the billing for assigned files, within specified timelines
  • Maintains an excellent working relationship with existing clients to further develop business
  • Committed to continuous education to keep up-to-date with all industry and legislative issues and changes
  • ADDITIONAL FUNCTIONS and RESPONSIBILITIES:

  • Performs other duties as assigned.
  • QUALIFICATIONS:

    Education & Licensing

  • Manages comprehensive desktop investigation of assigned claims while meeting company standards and quality, including obtaining all required loss details and relevant information; determining coverage and validity of claims, and communicating with insured and claimants; preparing reports and negotiating settlements
  • Maintains accurate records based on company standards and procedures, using company custom computer systems
  • Identifies the need and co-ordination of task assignments utilizing field adjusters
  • Reviews and interprets policy wording to confirm and apply coverage of losses
  • Accurately and efficiently manages the billing for assigned files, within specified timelines
  • Maintains an excellent working relationship with existing clients to further develop business
  • Committed to continuous education to keep up-to-date with all industry and legislative issues and changes
  • Licensed as an adjuster in home province
  • Completed or unrolled in CIP program
  • Experience

  • 3 to 5 year experience in claims handling on large commercial vehicles
  • Cargo experience is an asset
  • Skills & Knowledge

  • Proven adjusting, negotiating skills and analytical skills
  • Excellent interpersonal and communication skills
  • Advanced computer skills including office, outlook and web based applications
  • The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

    We are committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Colleague Resources if you require accommodation.

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