Capita is an equal opportunity and disability confident employer.
If you are looking for a career and not just a job, read on!
If you are looking to make a real difference every day and have a positive impact on your team & customers lives, read on!
Supporting Lloyds Banking Group in the Early Life Collections stage, we have a fantastic opportunity to join our established team as a Team Manager and to lead and guide your team in your style!
What will you deliver?
Organizing and managing personal and team workload to meet stretching targets and deadlines
Conducting formal 1-1’s, coaching and feedback sessions, communications, huddles and team meetings,
Driving forwards business targets
Responsible for driving an efficient consistent and high-quality service to our customers at every interaction.
Ensure that roles in the team are performed by individuals with the appropriate knowledge, skills and attitudes and that competence is maintained and assessed.
What can we offer you?
Internal career progression platform called INSPIRE, which helps many colleagues to develop into a multitude of roles available.
As a Team Manager at Capita, you’ll have a real chance to progress your management career. We’ll provide a clear plan for your progression and opportunities to develop your leadership skills.
23 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two plenty more!
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Friendly and vibrant office environment
You’ll also benefit from FREE on-site parking at our Preston Brook office.
Don’t drive? Don’t worry! We have a shuttle bus to & from Preston Brook office to Runcorn & Warrington station! Which is FREE of charge to all Capita employees.
Who are we looking for?
Able to demonstrate numeracy and the ability to effectively use Microsoft Office
Able to analyze data, problem solve and make decisions confidently
Demonstrates a high level of detail in relation to producing or reviewing written / numerical information and effective task completion
Able to evidence establishing effective working relationships at different levels
Demonstrates the ability to work as part of a management team
Demonstrates ability to manage regular change
Excellent time management
Financial Services experience would be an advantage
Who are we?
You would be joining our customer experience experts here in our Capita Experience division. Our success is built on over 40 years of understanding the market and understanding customer needs. We currently have 20 UK-based call centres, where we recruit for roles such as customer service, sales, collections and complaint handling.
A role within Capita Experience will always be an exciting one with excellent opportunities to grow, develop and progress your career any way you see fit!
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.