An exciting opportunity to join the Capita Customer Experience Planning team – now part of a global shared services model promoting best practice in planning methodologies & technology and a chance to be part of an international network of planning experts.
The role will have responsibility for delivery of all planning services (short and long term forecasting, scenario modelling, Capacity Planning, Scheduling) on a diverse Financial Services client account working with an existing team of analysts and senior analysts. The successful applicant will have the opportunity to develop strategic relationships with an extensive stakeholder group of senior colleagues to add value and inform the strategic direction of the business.
What you will do:
Your experience will include:
What’s in it for you?
There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
Who are we?
At Capita Experience we provide first-class customer services on behalf of other organisations and companies by phone, email, web and more. Our contact centres are home to thousands of customer service advisors, sales colleagues, collections agents and back-office processing staff. Working across 19 contact centres in the UK, India, Poland and South Africa, we pride ourselves on providing exceptional customer service to customers for a range of big-name clients like Virgin Media O2, Samsung, Transport for London, RSPCA and William Hill.
If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch.
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
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