Our client is looking for a full time Credit Controller to join their collections team in Wakefield. The role is hybrid working from both at home and in the office with hours of 9:00am – 5:00pm Monday to Friday. However may be able to accomodate part time (16+ hours) or later starts. Salary of £21,000 – £25,000 depending on experience. No weekends and no bank holidays!

The role is an exciting opportunity for a number of Credit Controllers to join the Collections team. The ideal person will have previous experience in a debt recovery or credit control environment as you will be responsible for the timely collection of invoiced income that is due to NHS Clients. If you’re hardworking, enthusiastic and enjoy working to targets, this could be the perfect role for you or someone you know!

Key responsibilities of the role include:

  • You will work as part of a large team collecting overdue debts by telephone and email
  • Effective daily contact with NHS SBS clients, debtors and departmental stakeholders
  • Contribute to improving the organisations client Net Promoter Score
  • Responsible for the management and resolution of client queries, with escalation support from the Collections Team Leader or Collections SME
  • Proactively review Client Debt reports with the Debt SME
  • Ensure security, integrity, and confidentiality of all data

Essential skills include:

  • Experience of working in a debt recovery or credit control position
  • Can demonstrate being able to thrive in a target driven environment
  • Ability to build effective and positive relationships whilst delivering a high standard of customer service
  • Excellent negotiation skills and the ability to challenge where appropriate NHS Clients and their debtors
  • Seek to solve problems and suggest solutions before having to escalate them
  • Attention to detail is essential as all debtor interaction must be recorded for audit purpose
  • Desirable Skills
  • High volume inbound or outbound call handling experience
  • NHS Finance knowledge or experience
  • Experience of working within a Shared Services environment

If you’re interested, apply now!

CCNorthwest

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