Job Description
We are currently recruiting on behalf of United Utilities for a Customer Advisor Advanced to join one of their teams within the Developer Services and Metering department on a 6-month contract basis initially. The role is based at their fantastic head office in Great Sankey, Warrington where successful candidates will have access to a variety of onsite facilities including free parking, on-site gym, restaurant and coffee shop. There is also a free shuttle bus running from the town centre of Warrington.
Job Purpose
The Customer Advisor Advanced role within the Developer Services and Metering team is a wide-ranging role supporting a number of activities including frontline customer service activities, LCSP, mailbox management, ownership of customer and developer queries, tracking of new connections and back office administrative support for the wider team.
Job Accountabilities
* Dealing with telephone queries from customers / developers
* Interrogation of customer requirements establishing flow rates, size of connection and meter requirement
* Updating SAP and INS systems with customer information and producing accurate resolutions
* Providing customers with budgeting costs
* Creating quotations for customers on SAP and generating work orders to contractors
* Dealing with written & verbal complaints
* Handling payments from customers and raising sales orders/invoices
* Co-ordination of plot / address information with customers and Data and Knowledge management
* Providing support and advice to other roles within Customer Operation
* Adherence to all business key performance indicators
* Resolution of billing exceptions
Knowledge and Skills
* Excellent experience in a customer facing organization
* Good understanding of Water and Wastewater asset records
* Extensive knowledge of all Microsoft office applications
* Ability to deal with customer queries over the phone
* Good communication and organisation skills
* Experience of working with contract partners
Additional Information
This role will be working Monday – Friday 37 hours per week between 8am and 6pm
More information about the Developer Services team can be found on the below link: https://www.unitedutilities.com/builders-developers/
PLEASE NOTE: Should your application be successful, and you are offered the role, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any assignment offer with our client will be subject to a satisfactory checking report from Disclosure Barring Service and a credit check.
This temporary vacancy is being advertised by Rullion Ltd
Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start-ups. As a family-owned business, Rullion’s approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.
Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.
We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.
