Job overview

The Hackney Diabetes Centre are looking to recruit a friendly and enthusiastic receptionist to support our outstanding team supporting people with diabetes living in Hackney.

The successful candidate will be an experienced administrator with excellent people skills who is keen to take on new challenges.

The post holder will oversee and supervise the day-to-day reception services and administrative support provided to the Hackney Diabetes Centre. The post holder will work across the diabetes and eye screening departments supporting staff and training new team members.

Main duties of the job

Main duties include:

  • To supervise the manning of the reception desk in the diabetes centre ensuring that it is manned by a member of the staff during opening hours at all times.
  • To ensure timely response of the team members to incoming telephone calls,
  • Ensuring that EPR booking processes are followed across the team.
  • To supervise the management of the office environment ensuring that supplies are ordered in a timely fashion, liaising with suppliers and other hospital departments ensuring the effective running of the team and equipment.

    • Working for our organisation

    Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

    We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of “Outstanding” from the Care Quality Commission (CQC).

    Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard’s Hospital and the Mary Seacole Nursing Home.

    Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

    We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

    Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

    Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

    Person specification

    Education / Qualification

    Essential criteria

  • GCSE or equivalent

    • Desirable criteria

  • Qualifications offering transferable skills

    • Skills/Abilities

    Essential criteria

  • Effective communication skills both verbally and in writing
  • Professional approach to patients and colleagues
  • Able to report accurately both verbally and in writing

    • Experience

    Essential criteria

  • Supervision and training of staff.
  • Data management.

    • Desirable criteria

  • Experience of working in a healthcare setting

    • Knowledge

    Essential criteria

  • Knowledge/understanding of confidentiality issues
  • Understanding of specialist eye screening software

    • Desirable criteria

  • Awareness of cultural issues in Hackney

    • Trust Vaules

    Essential criteria

  • Understanding and demonstration of the Trust Values.

    • General Guidance for Applicants

    The Trust is committed to supporting flexible working wherever possible. The Trust also welcomes applications from candidates wishing to job share with or without job share partners.

    We are committed to equal opportunities, and have been approved as a Disability Confident Employer.

    The Trust offers a number of benefits, including a relocation loan for new starters moving to the area. More details on our range of benefits can be found on the Homerton website.

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