Resource Manager/Technical Team Manager

Modis are currently working in partnership with a global technical service provider to recruit a Resource Manager/Technical Manager to manage an existing team of experienced IT Engineers.

Please note this a hybrid role and you will be required to travel around the midlands remotely managing a team of approximately 24 engineers.

The Role

As a Resource Manager/Technical Team Manager you will be an experienced people manager and be comfortable remotely managing a regional team of IT Engineers.

The Responsibilities

  • Line-management responsibility for the staff within your area of responsibility on eye level.
  • Personal contact with employees requires a regular on-site presence at the customer location, if possible
  • People management, workload management; ensuring the availability of the appropriate skills for processing managed services and project enquiries.
  • Manage, develop, motivate and coach team to help ensure the delivery of function and business targets and implement performance management solution where required.
  • Responsible for managing budget/P&L to maintain spend in line with budgetary limitations.
  • Ensuring the achievement of benchmark KPIs and P&L targets set by the company
  • Manage and implement projects with operational or strategic scope.
  • Maintain confidentiality in all business-related matters.
  • Build up and maintain productive relationships and networks on management levels of the relevant internal operational interfaces

    • The Requirements

  • Demonstrable success in managing an IT services teams.
  • Experience of successfully managing staff.
  • Strong empathy and interpersonal skills.
  • An excellent level of knowledge and experience in relation to the coaching of staff.
  • Fundamental understanding of the IT industry, and the ability to match staff to customer requirements The ability to effectively manage cost.
  • Excellent communication and personal presentation skills.
  • Excellent negotiation skills and good escalation management skills.

    • Desirable

  • Service/Operation Management experience.
  • Knowledge of IT standards such as ITIL and of current compliance regulations.

    • If you are looking for an exciting new challenge to join a leading organisation please apply now.

    Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

    Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

    By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.