An exciting opportunity has arisen to join a word-leading brand who are a manufacturing employer based near Wigton, Cumbria. As part of a global organisation, they are a leading manufacturer within their Industry, who operate a facility in Cumbria that manufactures premium products for the UK market.

With over highly skilled, highly valued employees, my client has a passion for developing local expertise and talent and with their continued success and growth, there is now an exciting opportunity to join them.

Job Title: Customer Service Advisor

Reports to: Sales / Customer Service Office Manager

Purpose of job:

To action, process and administer all aspects of High Street and Multiple accounts Procedures.

Principle Accountabilities:

  • Prioritise and accurately input Orders / Replacements and Spare Parts which are received via Telephone, E-mail, EDI, fax and post, inline with the customer service procedures manual.
  • Answer enquires from all internal and external customers via telephone, e-mail, letter and fax and post.
  • Advise and confirm customer deliveries through our booking in procedure.

  • Control, investigate and action credits / overcharges relating to designated area

    • Key Relationships:

    Internal Sales, Production Control, Distribution, Accounts, Marketing,

    External Designated RSM, Sales Managers and Directors, Independent Storeowners / Buyers, Multiple Branches, Warehouse Managers, Consumers.

    To apply for this role, please send an up to date CV or call our office on Tel:

    Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.