I am looking for a Funeral Manager for my long term client based in Ayr. As well as applicants from the funeral services industry, we will also consider candidates who have experience of community engagement and working within a client focused environment.

  • Ensure that funerals are arranged and conducted by all employees in line with client’s wishes and company standards.

  • Ensure that fleet, buildings and stock is well maintained and effectively utilised.

  • Ensure that client accessible areas in branch are welcoming, well maintained and compliant with Company standards. Ensure information boards are up to date and visible in line with Competition and Marketing Authority (CMA) guidelines.

  • Grow the business and its reputation through community engagement and building positive working relationships with service providers. Participate in community activity and encourage others to do the same.

  • Develop productive working relationships with suppliers and third parties, ensuring value for money and quality of service.

  • Use available client satisfaction indicators (e.g. reflective comments and other feedback indicators) to positively reinforce good client service and as the basis for identifying and improving service where required

  • Work closely with Area Development Manager / Regional Development Director to ensure branches are fully operational and human resource levels are appropriate to meet both client and business needs.

  • Contribute to branches meeting and exceeding financial targets and satisfies all budgetary controls on a monthly, quarterly and annual basis.

  • Frequently communicate with teams to keep them up to date with company updates, client feedback, community activities, changes in processes and branch performance

  • Share in rota to cover duties outside normal business hours (i.e. nights, weekends and statutory/customary holidays)

  • Identify training needs of team to ensure they are able to perform their roles as expected.

  • Undertake Performance and Development review with individuals in team.

  • Ensure compliance with all company policies and procedures for self and others in team.

  • Understand and guide others on how relevant legislation and regulation applies to their role and the industry.

  • Proactively seek out ways in which the business can be developed, and work with the Area Development Manager to find ways for implementing initiatives.

  • Attend training and development sessions to maintain knowledge and skills in role; contributes to the delivery of training to others in the team.

  • Ensure that funerals are arranged and conducted by all employees in line with client’s wishes and company standards.

  • Ensure that fleet, buildings and stock is well maintained and effectively utilised.

  • Ensure that client accessible areas in branch are welcoming, well maintained and compliant with Company standards. Ensure information boards are up to date and visible in line with Competition and Marketing Authority (CMA) guidelines.

  • Grow the business and its reputation through community engagement and building positive working relationships with service providers. Participate in community activity and encourage others to do the same.

  • Develop productive working relationships with suppliers and third parties, ensuring value for money and quality of service.

  • Use available client satisfaction indicators (e.g. reflective comments and other feedback indicators) to positively reinforce good client service and as the basis for identifying and improving service where required

  • Work closely with Area Development Manager / Regional Development Director to ensure branches are fully operational and human resource levels are appropriate to meet both client and business needs.

  • Contribute to branches meeting and exceeding financial targets and satisfies all budgetary controls on a monthly, quarterly and annual basis.

  • Frequently communicate with teams to keep them up to date with company updates, client feedback, community activities, changes in processes and branch performance

  • Share in rota to cover duties outside normal business hours (i.e. nights, weekends and statutory/customary holidays)

  • Identify training needs of team to ensure they are able to perform their roles as expected.

  • Undertake Performance and Development review with individuals in team.

  • Ensure compliance with all company policies and procedures for self and others in team.

  • Understand and guide others on how relevant legislation and regulation applies to their role and the industry.

  • Proactively seek out ways in which the business can be developed, and work with the Area Development Manager to find ways for implementing initiatives.

  • Attend training and development sessions to maintain knowledge and skills in role; contributes to the delivery of training to others in the team.

    • Personal Attributes

  • Able to emphasis and understand client needs

  • Effective communication and interpersonal skills

  • Resilience and working effectively in a pressurised environment

  • Approachable and diplomatic

  • Accurate attention to detail

  • Strong decision making and problem-solving skills

    • This is a great company to work for. They look after their employees and provide additional benefits such as bonus, Employee Assistance Programme, Christmas Vouchers, Pension. Working hours would be Monday – Friday 08.30-16.30, however on call and out of hours as part of a rota will be required. Please apply to this opportunity asap

    Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.