Role

:

  • The Purpose of the role is to provide an effective and efficient technical contract review role to the Production Planning and Export Sales team.
  • The Contracts Engineer will hold responsibility for the technical review, placement and release of customer orders received via the company ERP system and also answer Export Sales order queries from customers by email, phone/teams.
  • The role requires exceptional accuracy of work, customer service skills.
  • The Contracts Engineer will be part of the continuous improvement of the order handling functions through development of systems and procedures.
  • Main Duties:

  • Processing of Export Sales orders within a small team accurately using the company ERP system.
  • Reviewing technical specifications to ensure orders are technically clear and compliant.
  • Receive / answer Export Sales order queries from customers by email, phone/teams within departmental time requirements.
  • Liaising with Production Planning and Material Department to ensure order acknowledgements are based on available capacity.
  • Upload technical specifications to the order configurator database.
  • To help develop the Export Sales standard operating procedures and systems, whilst supporting a culture of Customer Support Excellence (CSE).
  • To occasionally take on additional duties / tasks as requested by Management.
  • What our clients looking for

  • A good level of general education
  • Customer Service Experience
  • ERPLN / SAP knowledge
  • Process instrumentation knowledge / experience
  • Bachelor’s Degree in Mechanical Engineering or related discipline (desirable)
  • HNC in mechanical engineering or related discipline. (desirable)
  • Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.