Adecco are proud to be working with one of the UKs leading travel operators based in the heart of Sheffield to expand their busy customer service team.
As a Customer Relations Advisor, you will be responsible for resolving queries and complaints to the highest standards and providing exceptional customer service; using the principles of empathy, ownership and action to deliver customer interactions to the highest standard.
The role will include:
� investigating and resolving customer enquiries and complaints
� Handling a high volume of inbound call traffic
� Responding to enquiries and complaints through email
� Using IT systems to log and track information
What we need from you
– Proven experience in a customer facing role, either face-to-face or phone based
– Ability to stay calm under pressure
– Great communication skills on the phone and in writing
– A good level of IT ability and confident in learning new systems
– A passion for delivering excellent customer service.
– A thorough approach with strong attention to detail.
The Details:
– Salary of £
– 37.5 hour work week, covering a 7 day rota Mon- Fri between – weekends –
– Working % from the office
Benefits
– Subsidised local parking
– Significant discounts on local and national public transport
– Up to 5 weeks holiday (plus Public Holidays)
– Discounts at a variety of UK retailers
– Working in the heart of the town in a newly fitted office
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.