Company Description
Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.
Job Description
Our mission is to make commerce better for everyone. To do that, we rely on a team of outstanding people committed to getting better at what they do each and every day. Our Agency team attracts and grows partners across the complex and diverse ecosystem in EMEA to enable entrepreneurial success for merchants. We support our partners in their development by continuously investing in them, to best serve their journey to growth. Shopify is in a unique position to help agencies to deliver on their merchants digital transformation.
We are looking for a Partner Insights Manager , with deep expertise of measuring success of partners performance, product usage and programs in a scalable way across the EMEA region.
You will be responsible for helping the regional agency partnerships team make data-informed decisions, identifying opportunities for improvement, spot trends as well as recognise potential issues. This work is aimed at improving efficiency, increasing productivity and driving profit for the business. The role will also be a vital support for our agency partners by providing market insights, vertical trends and product usage benchmarking to help steer our partners on the right growth path.
You will work closely with the in-country agency teams, the global agency program team and our cross-functional business partners in business operations, data science, and the merchant-facing teams such as sales, technology services, partner support and merchant success, in EMEA, North America & APAC
Reports to: EMEA Program Lead, Agency Team, Revenue EMEA. Interim reporting to Aoife Dowling, Head of Agency Partnerships for EMEA.
Youll get to do things like:
Be the custodian of regional team performance and reporting
Own and develop portfolio metrics to the realities of the EMEA region and the current stage of the business across markets
Develop & optimise design & reporting around regional teams performance
Working closely with leadership, to inform future strategies and plans
Working closely with business & revenue operations for alignment on plans
Help us structure and drive our business cadence & rhythm
Support with all necessary data & analytics, including agency performance metrics & the sales forecasts, the EMEA weekly, monthly & quarterly cadence
Drive our rhythm and analytics around Pipeline/funnel velocity (time to win, close & win rates) analysis
Improve our Insights and analytics to optimise Partner Manager Performance:
Produce and drive insights around the key business metrics to help drive the GTM across all of our markets in EMEA
Understanding the different data sources within the business
Tableau, Mode & SFDC Dashboard & Report design, extraction, publication/automation to optimise daily workflows and insights. Develop reports and dashboards .
Develop best practices and visibility around CRM hygiene. Enable the agency team to improve efficiencies as we think about pipeline health.
Ensure the team are trained on the different data types, dashboards and KPIs
Highlight patterns and trends that may influence operations and future goals
Weekly reporting for market leads to monitor the health of each markets agency ecosystem
Weekly reporting for partner managers optimise their agency portfolio
Monthly reporting to track team performance against targets
Identify where and how we can grow through external Partner Intelligence Support:
Provide intelligence for our partners through vertical trends and market insights to help identify new growth opportunities (e.g. new verticals, markets etc)
Partner performance benchmarking to help identify gaps and opportunities in their product usage and help enter new segments.
Seasonal trends and opportunities for partners to help them drive growth in critical commerce periods.
Support partner QBRs
Qualifications
Proven experience with data management and Salesforce.com administration to author, design and improve dashboards
Passion for automation, increasing efficiencies & working with technology and data
Excellent communication skills, including presentations, story-telling, facilitation and consultative questioning
Ability to be proactive and relentless: capable of seeking information independently, solving conceptual problems, and corralling resources and delivering results
A proven track record of delivering impactful results.
Excitement for working with a remote team; you value collaborating on problems, asking questions, delivering feedback, and supporting others in their goals whether they are in your vicinity or entire cities apart.
Nice to have for the role:
MODE, Tableau experience ideal
Experience reporting on campaigns, using analytical tools such as Mode, Bizible, Google Analytics advantageous
Experience with Marketing Automation Platforms such as Marketo and Marketing Cloud advantageous
Comfortable learning new applications/tools quickly with minimal direction
Strong understanding of Shopifys ecosystem & partners, and commitment to growing an our revenue channel via partnerships
Excellent communication skills, including presentations, story-telling, facilitation and consultative questioning
Ability to be proactive and relentless: capable of seeking information independently, solving conceptual problems, and corralling resources and delivering results
A proven track record of delivering impactful results.
Excitement for working with a remote team. You value collaborating on problems, asking questions, delivering feedback, and supporting others in their goals whether they are in your vicinity or entire cities apart.
Additional Information
Closing date: Friday, May 13th at 11:59PM GMT.
Please check out our Internal Movement Guide on Vault: https://vault.shopify.io/pages/9636-Internal-Movement-at-Shopify Please be ware that you must meet the eligibility criteria before applying internally.
Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopifys commitments to our communities, and our planet.
At Shopify, we understand that experience comes in many forms. Were dedicated to adding new perspectives to the team – so if your experience is this close to what were looking for, please consider applying.
