This is a Hybrid role mainly working from home but some office visits in Moreton In Marsh

What you’ll be doing:

This is an exciting position to join our friendly team as a Administrator in our Learning and Quality Team .

You will provide administrative support within the Quality Team to enable efficient services which promote good customer service and effective working relationships with both internal and external clients

As part of the Quality Team to assist in providing high quality and comprehensive administrative support at all times, providing a positive and efficient service for both internal and external stakeholders. You will use a variety of software packages, including Moodle Workspace, to carry out routine and scheduled activities to support the department. We aim to deliver a customer focused

What you’ll be doing:

  • Maintain accurate recording, monitoring and reporting records of training programmes delivered by the Fire Service College using a variety of software packages, including Moodle Workspace.
  • Ensure accuracy and currency of information required to meet needs of programmes to enable successful certification/completion by candidates.
  • Assist with developing course materials to be used within Moodle Workspace and support both tutors and candidates in using this LMS.
  • Assist with maintaining policy and process documentation to ensure compliance with external awarding and audit organisations.
  • Deliver a high standard of customer service to our delegates and business customers to ensure their needs are met throughout the learning journey.
  • Support internal customers to enable the Quality Transformation Strategy to be delivered.
  • To provide support to the Quality Team and Training Quality Manager as required in undertaking their duties and responsibilities, effectively supporting the management and organisation of the Fire Service College which promotes good customer service and effective working relationships.

    • What we need from you:

  • Experience or knowledge administration
  • IT literate
  • Provision of consistently high standards of Customer service
  • Experience of working in a constantly evolving workplace environment
  • Ability to meet targets and deadlines.
  • Attention to detail, highly organised and efficient approach to tasks.

    • About Fire Service College:

    At the Fire Service College, we’re protecting tomorrow, today. Our organization is transforming fire and rescue training internationally, and equipping firefighters with the best possible skills and knowledge of the latest techniques. Our teams have helped the National Exhibition Centre in Birmingham to train their security staff for emergency scenarios, and helped Northampton shire Fire and Rescue Service to increase applications from women and ethnic minorities. Join us and discover better as you support the future of fire and rescue.

    What’s in it for you?

  • A competitive basic salary
  • Great career opportunities
  • 23 days’ holiday (rising to 27) with the opportunity to buy extra leave plus bank holidays
  • Free Gym membership at the college
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

    • What we hope you’ll do next:

    Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

    We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at For more information about equal opportunities and process adjustments, please visit the Capita Careers website.