Job overview
Are you patient focused, well organised, able to work under pressure and confident communicating with patients and a multi disciplinary team? We are looking for someone to join our team as a Patient Pathway Tracker to work service-wide to review waiting lists, liaise with clinical staff and book in patients for treatment.
You will be supported by your immediate team, management and clinicians and be surrounded by a friendly, highly competent workforce who will be there for you. We have taken time to create this supportive model and culture in our service.
We’re one of the top performing IAPT services in the country, leading the way in the provision of NICE-recommended psychological therapies. We’re focused on clinical excellence, innovation and collaborative working in both our Time to Talk core service and our Time to Talk Health long-term conditions service.
Main duties of the job
You will work across Time to Talk’s three localities and sister service Time to Talk Health, reviewing waiting lists, liaising with clinical staff and contacting patients to book in treatment.
We are working toward providing our patients with increased hours of service. The post holder may be required to work flexibly between the hours of 8am and 6pm Monday-Friday.
The successful candidate will be based in one of our three sites in Crawley, Horsham or Burgess Hill. Travel may be required.
Working for our organisation
As the largest provider of community healthcare services in Sussex, our teams help people to plan for and manage changes to their health, supporting patients and their families to live more independently. We employ over 5,000 full and part time staff, and provide community services to a population of 1.3 million people.
Each year our dedicated clinicians see adult or child patients more than 2.6 million times, caring for people from their earliest moments right up to the final stages of their life.
SCFT teams deliver a range of health and care services to more than 9,000 people every day, working in care homes, clinics, intermediate care units, people’s own homes, GP surgeries, schools and other community venues across the region.
Our vision is to provide excellent care at the heart of the community and achieving the highest level of service is our top priority.
We develop and nurture our staff, and recognise that they are our greatest asset.
We give them clear career pathways, support their wellbeing, recognise and value their diversity and provide them with the leadership, skills and knowledge they need to deliver the best care for our patients now and in the future.
Detailed job description and main responsibilities
The successful candidate will work as part of a small, friendly team. The main duties include reviewing our waiting lists, identifying suitable patients for suitable treatment appointment and booking in initial treatment sessions.
Excellent communication skills are essential to deal with a wide variety of patient queries and needs. The post holder must be able to document clear and accurate records that reflect information provided during the booking process. This is a busy office working environment it is therefore essential to possess the ability to prioritise and multi-task the competing demands of patients and colleagues alike.
Person specification
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This post may close earlier than the published closing date if sufficient applications are received.
Correspondence relating to this vacancy will be conducted electronically. If you have not heard from us within two weeks please assume that your application has been unsuccessful on this occasion. Please ensure that you check your emails, including your junk folder, on a regular basis. References will be requested electronically as well; please ensure you provide correct contact details for referees.
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