User Support Analyst Job Vacancy in Reading, England, UK

We are looking for an experienced IT support person to join our busy, exciting User Support Team.

Support provided by the User Support includes desktops/laptops, mobile devices, telephony, standard productivity applications and peripherals. Members of the User Support Team may be located in schools or departments outside of DTS.

The role of the User Support Analyst is to provide support at desk side and by a remote assistance tool. Direct IT telephone support will also be provided to students sitting remote exams when required. The team also supports the Universities busy calendar of events including Welcome Week, Clearing and summer pre sessional activities. Microsoft Teams, Live Team events and Hybrid events throughout the teaching day, some evenings and weekends are also supported.

This role is not just technical and involves vital customer contact and the post holder will be expected to provide excellent customer service to students, staff and visitors of the University.

N.B. some manual handling work will be required.

Interview Date TBC

Please note that recent changes in Google Chrome (version 101) and Microsoft Edge (version 101) mean that some users are currently unable to view downloaded PDF documents in those browsers. You can view the downloaded file using Adobe Acrobat Reader. If this remains a problem for you, then please contact hr@reading.ac.uk to request a copy of the Job Description & Person Specification.

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. By reference to the applicable SOC code for this role, sponsorship may be possible under the Skilled Worker Route. Applicants should ensure that they are able to meet the points requirement under the PBS. There is further information about this on the UK Visas and Immigration Website.

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and is a Diversity Champion for Stonewall, the leading LGBT+ rights organisation. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.