Job description

Job Title: Duty manager

Hours:

Working for 30 hours per week on a rota basis over 7 days. Could be additional shifts during morning (7.45 am – 3.00pm) afternoons (14.45 – 22.00) evening (22.00 – 8.00 am). Overtime and holiday cover is also available.

Contract Type: Permanent

Organisation/School: YMCA Brunel Group

This is not a Bath & North East Somerset Council Vacancy

Who we are?

Our hostel in the city centre of Bath has 200 beds which are normally used for school groups, sporting teams and backpackers. We also accommodate referrals from different agencies in Bath and surrounding areas, which stay at the YMCA for several weeks before going onto more permanent accommodation. We are looking for a duty manager to work on our reception and join our friendly team.

What does the job entail?

  • Creating a harmonious, welcoming and relaxing atmosphere in the hostel and communal spaces.
  • To deliver exceptional customer services to customers entering the building.
  • Engaging with guests and residents- building rapport and relationships which encourage guests to visit us again and again.
  • Dealing with reservations, enquiries and meeting room bookings.
  • Ensuring paperwork for bookings, arrivals and departures are correct and up to date.
  • Working closely with the team to safeguard the wellbeing of our residents.
  • Continually seek areas to improve the service delivered to customers.
  • Managing our online booking system, replying to emails and general administration in prompt, professional manner.
  • Build a good relationship with our long-term residents
  • Ensure cleaning standards are kept to the highest.
  • Must be confident to work alone at time.
  • Working with a small team of duty managers/receptionist/housekeeping and maintenance.

    • What we offer

  • Enhanced sick pay allowances and paid compassionate and emergency dependent leave.
  • 25 days holiday plus bank holidays
  • Pension scheme
  • Cycle to work scheme
  • Free health and wellbeing advice via a 24/7.
  • YMCA employee advantages

    • YMCA Brunel Group is an inclusive organisation and the post requires a shared commitment to equality and diversity.

    Location

    Bath

    Rate of Pay

    Hourly rate of pay:

    £11.00 per hour for shifts worked between 8.00 am – 10.00 pm.

    £12.00 per hour for shifts worked between 10.00 pm and 8.00 am.

    How to apply

    Please contact Maggie to get further details about the position: maggieking@ymca-bg.org

    If you think that the job is for you, please complete an application form clicking on the below link:

    Work for Us

    Closing date: 30th June 2022

    Safeguarding Statement (delete if not required):

    We are committed to safeguarding and promoting the welfare of children. We follow safer recruitment practices and appointments are subject to an enhanced DBS check.