The Role

As an IT Support Analyst, you must display excellent customer facing skills, and will be able to demonstrate the ability to communicate technical issues in non-technical terms and managing your own pro-active tasks.

It is a critical part of your role that you can share information and tasks with other engineers and that you keep up-to-date and detailed notes on the work you complete in our job management system.

You will be responsible for ensuring that our customers can keep working and will be required to use your initiative in resolving technical issues.

Key Responsibilities

  • Escalating and outsourcing issues with third party support companies where required.
  • Supporting the testing and installation of new hardware and software developments
  • Promoting smarter ways of working across the organisation
  • Setting up and maintaining mobile equipment (Windows 10 Laptops, IOS and Android)
  • Maintaining the hardware and software inventory to track all ICT assets
  • Supporting the whole ICT team with administrative duties
  • Delivering consistent outstanding customer service making sure that our customer’s satisfaction levels remain high
  • Working with various teams and colleagues to determine specific issues and support smarter ways of working
  • Providing support and guidance on how to use technology provided to our staff
  • Setting up new users and administrate user permissions and security
  • Administering and maintaining the asset and software licence register

Technical Requirements

  • 1-2 years’ experience in a customer service role and an IT support environment is essential
  • Candidates should have a good working knowledge of Microsoft systems (desktop and server), Active Directory, Azure, VMWare, Citrix XenApp, Skype for Business, Office 365
  • Configuring hardware (thin clients, PCs, and mobile devices) and networking equipment (Switches, Wireless systems)

Personal Attributes

  • Great communication skills face to face and in all other ways.
  • Compassionate and supportive where IT is concerned and happy to help no matter how big or small the problem is to the customer.

The Company

A growing public sector organisation offering a good work life balance with attractive benefits.

Salary & Benefits

  • £23,000-£24,000
  • Attractive Private Pension scheme.
  • Training & development opportunities

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.co.uk/legal-information/privacy-notice.