Role
:
Our client is committed to providing a first-class service. They think, talk and act “customer”, not tickets – You must be able to provide high quality customer service as will be supporting internal colleagues based mainly across the UK via telephone, live chat or self-service channels, by remotely providing support and connecting to devices where appropriate to apply known fixes.
The role encompasses many standardised and documented support procedures for applications, operating systems and hardware as well as mobile devices and cloud-based solutions. Equally you will also need to be able to problem solve and confidently guide colleagues in providing a solution.
This role is in a dynamic and lively team set within a large, busy, fast paced environment. You will work to agreed service levels, contributing to targets by making sure queries are resolved in a timely manner. Attention to detail, reliability and consistency are key skills that you will need to demonstrate in this role.
You don’t need bags of experience as full training and support will be given on all aspects of the role. A technical background is not essential however an understanding or knowledge of ITIL, Microsoft tools, business/office/home IT environments and IOS/Android is desirable.
Skills & Knowledge:
Excellent customer service
Communication skills (both verbal and written) essential
Have a genuine interest in working in the IT sector
Technical knowledge desirable,
Attention to detail and accuracy essential
Appetite to learn and problem solve
Reliability is key
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
