Job Description

Due to continued growth, I am looking to recruit a Customer Service Team Manager to join a company based in Bedford. A brilliant opportunity to join a developing business, striving to offer the best work environment and benefit schemes with a hybrid and flexible work schedule.

Duties of the role include;

  • Developing and managing a team up to 15 call handlers
  • Developing KPI’s and ensuring targets are achieved
  • Coaching, mentoring and driving the team to be motivated and deliver a high level of customer service
  • Identifying and implementing training plans and personal development plans to improve the productivity of the team
  • Reviewing current processes and procedures to ensure targets are met
  • Monitoring call queues, response times and processes
  • Experience with conflict management
  • Working internally with other Managers and Leaders to achieve a common goal

    • If you’re ambitious, results-driven, have a proven track record of leading teams with positive results, a passion for teamwork and strong initiative this could be the next move for you. Ideally you will have a minimum of five years in a similar Team Manager or Supervisor role.

    Offering a variety of benefits including;

  • Free on-site parking
  • Bean to cup coffee machines
  • Seasonal events, perks and discounts including days out, supermarket savings and everything in-between
  • Company wellness program

    • Hybrid working Monday – Friday, flexible office hours. A full-time permanent Customer Service Team Manager vacancy, paying between £30-38,000p/a

    If you are interested in this role please Apply Now.

    ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.