* Telephone liaison with the client, borrowers and other external institutions.
* Where possible, identify process improvements.
* Identify and take ownership of potential problems, reporting the problem to your Team Leader.
* Ensure that all inbound and outbound correspondence, telephone calls, faxes and emails are actioned to agreed service standards and to a highly professional level.
* Update of case manager computer systems.
* Correctly interpret redemption statements and search results.
* Date-set of files.
* Draft Transfer of Equity and Deeds of Postponement.
* Excellent communication and customer service skills.
* Ability to meet tight deadlines and targets and to work under pressure.
* Good team player, but also ability to work on own initiative.
* Good attention to detail.
* Good organisational skills.
* Good data input skills.
* Previous administrative/customer service/conveyancing experience.
Amazing Opportunities Include:
* Offices in Leeds and Hull city centres and potential for hybrid working
* Bonus scheme
* Smart Casual dress code
* Profitable global company
* Market-leaders in their specialism with excellent service reputation.
* Family-friendly policies with a strong focus on work/life balance – e.g. paid birthday leave
* Significant career progression opportunities – large in-house training function
* Highly innovative with a strong focus on technology.
Please note you must pass a full credit check in order to be considered!
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