Job Description


The Central Control Office is responsible for oversight and governance of the CIB control environment including: development and delivery of an enterprise-wide framework to manage control-related processes; develop and manage the end-to-end process for identification, remediation and completion of control issues, including Control & Operational Risk Evaluation (CORE) and Risk Event Data (RED); maintain central repository of control-related data & MIS; Manage protocols, governance and tracking related to supervisory and regulator engagement and Develop and maintain operational risk policies and monitor effectiveness of control implementation.


The CORE / RED Program Manager will be responsible for managing the implementation and execution of the Control and Operational Risk Evaluation (CORE) / Risk Event Data (RED) framework across the Corporate & Investment Bank (CIB). The Program manager will document and manage project plans, scorecards and provide on-going metrics and status reports inclusive of senior level presentations, provide requested documentation to Corporate O&C. Partnership with the Business Control Managers (CMs), Regional Control Officers (RCOs), Operational Control Managers (OCMs) and Corporate CORE / RED team.


  • Project manage the implementation of the newly defined Control and Operational Risk Evaluation (CORE) and Red Event Data (RED) framework across the Corporate & Investment Bank (CIB)
  • Create and manage project plans, scorecards and action item/issue list
  • Manage specific CORE / RED deliverables and workstreams to completion
  • Produce metrics and status reports reflecting progress for Corporate O&C and Senior Management
  • Partner and manage relationship with Business and Operations Control Managers and Regional Control Officers within CIB to ensure progress
  • Gain an understanding of the CORE application and seek to become a subject matter expert to provide guidance and input into the development of strategy
  • Provide on-going communication to key stakeholders and channels of escalation as required. 
  • Qualifications:


  • Self-starter who is able to work in a fast paced, results driven environment
  • Excellent communications skills as the role will have global exposure, accountability and responsibility.
  • Strong interpersonal skills, exceptional relationship building and influencing skills and ability to effectively partner with all levels of management across numerous teams to help drive the control agenda
  • Demonstrated effective problem solving and decision-making skills. The candidate must be able to identify issues, seek solutions and gain consensus regarding outcome.
  • Proven experience in managing global implementation programs and forming a new team
  • Excellent multitasking and adaptable to shifting priorities
  • Ability to demonstrate personal initiative, ownership and accountability
  • Flexibility and capability of engaging across diverse functions, locations and businesses
  • Experience in Operational Risk methodologies and practices
  • Preferred

  • Audit, internal control or operational risk experience
  • Knowledge of products and services associated with CIB line of businesses which are utilized by external customers.
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