Build strong customer relationships as a Field Sales Representative

Deliver effective outcomes as a Field Sales Representative

Simplify TV licencing as a Field Sales Representative

We help provide simple, effective solutions for customers as part of the BBC TV Licencing account at Capita. As a Field Sales Representative, you will visit customers currently without a TV licence at addresses throughout Manchester and the M postcode region, helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them. You’ll also keep track of all your visits, and make sure all relevant paperwork is completed as accurately – and in as timely a manner – as possible, so that all our records are up to date.

This is a perfect opportunity for a confident, communicative, active individual looking to kickstart their career or try something new. Along with a starting salary of £22,340, you will also be eligible for an uncapped commission scheme offering an annual average of £5,856 in additional earnings (taking the salary to an average of £28,200 pa uncapped). In addition, an annual business mileage allowance of 45p per mile on the first 10,000 miles travelled (25p per 10,000 miles) paid from and to your home address.

As a Field Sales Representative, you’ll be joining an organisation where you can learn new skills, work in a flexible shift pattern with a potential of a four-day working week in either a part-time or full-time capacity, and interact with customers from all walks of life on a daily basis. Experience in a similar role isn’t essential, though previous experience working in a field-based role is desirable. Whatever your professional background, we’ll provide you with all the training and development you need to succeed in this role, as well as opportunities to progress into other roles within the business.

What you’ll be doing:

  • visiting customers that don’t currently possess a valid TV licence
  • assisting customers, by helping them understand the TV licence legislation
  • informing customers about the various TV licence payment options available
  • conducting interviews under caution, where necessary
  • documenting and tracking all conducted visits
  • working a hours per week (full-time) or a minimum of 30 hours per week (part-time) on a flexible shift pattern, with 16 hours to be completed between 4pm-9pm Monday-Friday or anytime at weekends
  • What we’re looking for:

  • strong interpersonal communication skills, with an excellent standard of written and verbal English
  • proactive approach to work, and an ability to work alone or as part of a team
  • effective and efficient time management
  • an active individual who can visit multiple locations on a daily basis
  • a full UK driving licence and access to your own car, with at least a year of driving experience
  • About Capita Experience

    This division combines expertise from our former divisions – including Customer Management, People Solutions, Software, Consulting and Scaling Partner – into one new division. Our focus is on serving a blue-chip client base in the UK and across Europe, with the aim of growing within these markets and expanding to new markets. Our primary focus is helping clients digitise their interactions with customers, members, and other stakeholders, and move towards an integrated data-driven, insight-led and personalised customer experience. This is a fantastic opportunity for Capita given our long-standing client relationships and deep CX expertise across multiple locations. Currently Capita holds market-leading positions in the UK and Ireland, with solid footholds in Germany and Switzerland. Our ambition is to expand globally and be recognised as a provider of best-in-class digitally led CX services.

    What’s in it for you?

  • a starting salary of £22,340 per annum, with an uncapped commission scheme offering an average additional earning of £5,856 (taking the salary to an average of £28,200 pa uncapped).
  • an annual business mileage allowance of 45p per mile on the first 10,000 miles travelled (25p per 10,000 miles) paid from and to your home address
  • As part of our safeguarding commitment, we’ll provide a range of safe working measures including the provision of body worn video cameras for all colleagues
  • 23 days’ holiday (rising to 28) plus bank holidays, with the opportunity to buy extra leave.
  • company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two plenty more
  • voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
  • the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing
  • access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • What we hope you’ll do next:

    Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

    We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at For more information about equal opportunities and process adjustments, please visit the Capita Careers website