JOB DESCRIPTION

Who are we?

Gerlach Customs are a subsidiary of DHL Freight , and with more than 70 locations and 750 dedicated customs staff in place, Gerlach are the one-stop-shop for all customs needs,know-how and expertise. We are the Customs Broker of Choice for Europe andbeyond delivering best-in-class services and solutions.

Customs is our core business and we provide thecomplete package of customs value added services, the flexibility of anextensive customs portfolio with customs solutions designed and tailor-made tomeet the exact needs of each customer.

Due to the growth phase within our UK operation we can nowoffer an exciting opportunity.

Responsibilitiesof a Shift Lead:

  • Good understanding of road and sea freightprocesses including customs entry creation
  • Point of escalation.
  • Knowledge of excise and other customs procedurescodes
  • Imports are generally subject to import quotas,tariffs, trade agreements and HM Revenue and Customs regulations, so as amember of the team your role will involve checking all is in order in thisrespect.
  • and that they are legal and legitimate.
  • The role involves being able to manage deadlinesand sometimes difficult situations, therefore an element of negotiation isrequired in order to be able to meet timescales.
  • Helping to organise all shipments with ourcustomers and their customers across the world, ensuring costs anddocumentation are as scheduled.
  • Direct investigations to verify and resolvecustomer or shipper complaints.
  • Customer Invoicing
  • Contact and organise services with our partnersand suppliers in behalf of our customers.
  • Keep updated our database and online system,updating and adding all the information and documentation required filing
  • Dealing with internal and external stakeholders
  • Any other operations related job required
  • Experience& Skills:

  • Good organisational, IT and communicationskills.
  • Excellent leadership skills
  • Excellent planning skills and ability toco-ordinate own work load.
  • Be aware of Health and Safety standards, alongwith a high understanding of dignity and diversity in the workplace.
  • Have a methodical and organised approach to workwith the ability to think ahead and prioritise tasks for your team.
  • The successful applicant will ideally have3-5 years plus experience and be able to quickly respond effectively tochanging demands and be able to apply good problem solving skills.
  • What do weoffer?

  • Competitive salary package
  • Excellent working environment with IT mobility
  • 4 on 4 off regular shift pattern of set days andnights
  • DHL Company benefits
  • Access to regular training online andface-to-face, locally, and from the wider DPDHL group
  • Opportunities to reflect on your development andsee how you contribute to wider DHL success
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