Can you engage with a wide range of people? Do you have the confidence to provide a warm welcome to our diverse museum audiences?

About us

Part of the world leading Science Museum Group, the National Railway Museum is known for its inspiring collections and excellent visitor experience.

Joining our Visitor Fundraising team, you will be responsible for delivering the highest standards of customer service by providing a warm welcome to our diverse museum audiences and asking for voluntary donations.

About the role

We are now recruiting Visitor Fundraisers to support the Museum over a range of shifts!
Positions available are:

  • 31 hours – typically 10:00 – 16:00 shifts between Wednesday and Sunday, working a 4 week rolling rota and working 1 weekend in 2. Additional hours can be requested during school holidays, if interested.
  • Casual zero-hour contact – you can be scheduled to work for a combination of shifts over opening hours each week. The regularity of your shifts will not be determined by a rota, but more on an ad-hoc basis.

Working Front of House, you will be one of the first faces our guests see when they enter the museum. You will have the confidence to engage with visitors in a professional and friendly manner, encouraging donations, up selling our commercial offerings, increasing ticket sales and furthering awareness of Gift Aid to help meet our fundraising goals.

About you

You will be a true advocate for the Museum and the Group, with the ability to absorb information and communicate this in a positive and engaging way. Using your excellent communication skills, you can actively approach and encourage donations from our diverse audiences.

Whether you have been a fundraiser in the past, worked sales or retail, or if you this would be a new venture for you – We are keen to hear from you! You will be key to inspiring others in future of the Museum and confidently engaging the public to support us.

View the Vacancy Information Pack on the vacancy listing on our website for more details about the role and the application process, or click ‘Apply’ to submit an application.

What we offer

Joining us as an employee, you will have the opportunity to develop your career in a world-class museum group. We know work/life balance and wellbeing is crucial to our colleagues, so we offer up to 25 days annual leave (full time equivalent) in addition to bank holidays; a support with personal and professional development; employee assistance programme; enhanced contributory pension; and enhanced support for things that happen in life such as parental and adoption leave, sickness and career breaks.

‘Open for All’ is one of the Science Museum Group’s five core values and sets out our important aspiration to be a place for everyone. As a national museum group, we have an ability to reach a wide and diverse population of audiences, colleagues and partners through our geography and scale.

We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.