Service Delivery Analyst

Location : London (Southwark) (Central London)

Duration : ***PERMANENT*** – Full training given

Work Pattern : Monday – Friday 9-5pm (hybrid working to begin with)

Pay Rate : Competitive (PAYE)

Job Summary

****SCCM experience needed****

As an IT Service Delivery Analyst, you would be responsible for the timely logging, assigning and resolution of faults and service requests. This role is suitable for someone with a passion for technology, capable of working in a variety of environments, and with a variety of stakeholders.

Responsibilities

  • Ensure all faults, service requests and project requests are logged, assigned and given the correct priority – taking ownership for updating the Service Desk System with call progress and activities.

  • Assist in resolving escalated calls and planning speedy resolutions for any telecoms calls that fall outside the Service Level Agreement.

  • Ensure that all processes are followed in line with ITIL standards and client’s policies and procedures.

  • Take responsibility for raising orders, checking invoices and raising these to the appropriate levels for sign off.

  • Keeping accurate IT records including user accounts, asset register, software inventory and support documentation.

    • Skills Needed

  • An excellent communicator, who puts customer service at the forefront of their approach, taking responsibility for providing regular progress updates to other team members and IT customers.

  • A pro-active individual with proven experience of Office administration, Microsoft SCCM, Laptop/PC imaging and experience of working with Antivirus software, as well as manging third-parties and third-party delivered services.

  • An excellent problem solver, capable of using initiative in daily tasks.

  • Able to manage sensitive and sometimes confidential information.

  • Able to work under pressure and meet deadlines, identifying the correct solutions for faults and requests to avoid unnecessary costs.

    • PLEASE APPLY TODAY IF INTERESTED!!

    Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.