Role

and Responsibilities:

  • Oversee our responses to a range of questions and queries from students, alumni, employers, staff and the public, in person by phone, online and through our CRM system and by email, taking the lead on the most complex enquiries directly
  • Ensure the quality and regular review of a set of standard enquiry responses
  • Ensure both in person and online enquiry services offer consistently excellent levels of support for students and other stakeholders
  • Maintain good knowledge and understanding of user access and service provision, updating information and resources including blogposts and webpages
  • Draft and prepare emails and communications for internal and external distribution
  • Create and maintain effective process documents, FAQs, policies and procedures for staff and students, reviewing regularly to ensure they remain fit for purpose
  • Communicate relevant policy or process changes, information and updates to staff, ensuring that team members are aware of requirements and have the support they need to successfully fulfil/implement them
  • If you would like to be considered for this vacancy or find out more information, please apply with your CV.

    Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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