IT Support Coordinator

Agency Reference: 7202610

Venn Group are currently working alongside an established School who are looking to bring on an IT Support Coordinator to join their team. As part of an enthusiastic and friendly team of ten, you will be responsible for providing high quality IT support services to staff and pupils within a busy service desk environment.

Location: Surrey

Salary: £25,000 to £28,000 depending on experience

Duration: Permanent

Main Duties:

  • Act as the main contact for fault reporting at the School, diagnosing and resolving IT issues where possible

  • Repair computer and peripheral equipment, or remove for repair if appropriate

  • Test and install software, providing user training where appropriate

  • Initiate additional support from team members or other 3rd parties and brief them as necessary

  • Undertake aspects of user network management within the server environment

  • Monitor the electronic ServiceDesk and respond to requests in line with departmental priorities

  • Maintain the hardware and software audits; order consumables and other equipment

  • Arrange routine maintenance to hardware and software

  • Set up and maintain the computer laboratories and IT Department offices

  • Perform any other reasonable duties specified by the Head of IT Services from time to time

  • Experience in the following skills are beneficial but not essential:

  • Enterprise level Hardware and Software Systems

  • VMware running on HP Enterprise Server & SAN Storage Hardware

  • HPE Procurve Switches with HPE IMC

  • Microsoft Windows Server Operating Systems & Microsoft Exchange Server

  • Redhat Linux Servers

  • Veeam Backups

  • Disaster Recovery

  • Active Directory

  • Microsoft SQL Server

  • Windows 10 Desktop PCs deployed with Microsoft Windows Deployment Server

  • Sophos XG Firewalls

  • Lightspeed WebFilter

  • Xirrus WiFi


  • Google Enterprise

  • Office 365

  • Cisco Internet Routers with BGP

  • Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates