*Urgently needed: Bureau Manager: Evesham £11.75 p/h *

Adecco are happy to be working with a client based in Evesham. As a Bureau Manager your key role will be to lead and motivate a team of Travel Service Partners in a bureau to: drive sales; deliver high levels of customer service; manage costs; grow revenue; ensure that all operational, risk & compliance standards are upheld; and ensure our people are happy, motivated whilst being managed in a fair and compliant way.

The ideal candidate would have the following traits and abilities:

  • A strong record of performance delivery through increased customer service experience
  • sales skills Strong planning, organisational and decision-making skills
  • Leadership skills
  • Attention to detail
  • Effective communication skills
  • Basic IT knowledge and numerical ability
  • Strong cash handling and problem-solving skills
  • Cost awareness
  • Able to share best practice & feedback with peers and teams in a sensitive, qualities effective and assertive way and to creatively problem solve
  • Requirements of the role but not limited to the following:

  • Driving bureau targets & team Key Performance Indicators (KPI) (inclusive of revenue targets, product sales, sales mix, accuracy/error rates etc.) to ensure that budgets are met and exceeded
  • Understanding bureau related financial and operational reports and use the information to drive performance in the bureau.
  • Delivering outstanding customer service in store – this will be measured by Customer Experience Visits (CEV), and the standard raised by personally coaching and observing colleagues using the C.A.R.E customer service model
  • Ensuring the team understand and comply with all company policies and procedures
  • Ensuring the team are aware of individual and bureau targets and recognise achievements
  • Keep the team motivated and drive participation in company engagement surveys through effective communication and follow up
  • Undertaking Company training within required timescales
  • Pay: £11.75 per hour

    Hours: 30 hrs per week – flexibility BU hours 8am/8pm

    Weekend work may be included but will be shorter hours

    *Benefits of this role include the following*

  • Private medical insurance
  • Employee discounts
  • Auto -enrolment pension scheme
  • *Due to the nature of the role, you would be required to complete a basic DBS and 5 years’ worth of referencing as well as proof of address*

    This will be an immediate start pending interview for the right candidate.

    If you have any questions regarding the above vacancy, please contact or email

    Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.