Greater Manchester

Up to £24,000 + Fantastic Benefits

CLI’s vision is for everyone to feel part of their community and to achieve their potential. They provide a pathway into new, healthier, and positive lifestyles for people through mentoring, one-to-one support, group activity and volunteering so people can develop the skills and community connections to enable them to sustain positive change. This award-winning organisation is led by people who share lived experiences with those they support.

In order to make this vison a reality, we are seeking an empathetic and pro-active Engagement & Support Worker to mentor people across Greater Manchester, who are being supervised by the National Probation Service, providing practical and emotional support in the community, to support people to live positive lives.

The successful candidate will empower individuals to improve their wellbeing and to build community connections. Each relationship with CLI is tailored to the individual and is flexible to respond to the dynamic situations that people can find themselves in.

The service delivered provides support which can include:

  • Meeting up in an informal, community setting
  • Attending appointments/activities alongside the person providing advocacy support as required
  • Building self-esteem and confidence to manage interactions independently.
  • Exploring a range of activities to build interests and social connection e.g., going for a walk, going to the gym, playing pool, getting a coffee, visiting museums, playing football.
  • Help with motivation and organisation throughout the week – Reminder texts/phone calls/WhatsApp messages – some relationship building will be achieved through digital contact as well as face to face.

Key Responsibilities

  • Build relationships and provide support to a defined number of people currently being supervised by the National Probation Service in the community.
  • Carry out person-centred assessments and ensure these assessments are regularly reviewed.
  • Develop co-produced, outcome focused support plans that reflect each individuals’ personal strengths and goals.
  • Co-ordinate interventions provided by other agencies, including Adult Social Care; Criminal Justice services; Health services; employment and training agencies to ensure that the right support is provided at the right time for people.
  • Maintain highly effective administrative and reporting processes, including the collation of performance data.
  • Work flexibility and assertively, placing emphasis on engagement, maintaining contact, and relationship building in community settings.
  • To complete dynamic risk assessments and maintain own safety by following lone working procedures
  • Ensure opportunities for service user involvement.

Skills & Experience

  • Experience of working (or significant voluntary experience) within, criminal justice services, drug & alcohol recovery or treatment services, homelessness / housing services or mental health services is highly desirable.
  • Lived experience of similar issues faced by the people we support is desirable but not essential.
  • High level of relationship skills: Empathy; caring; acceptance; mutual affirmation; supportive and constructive challenge and positive expectation for the future.
  • Ability to quickly build rapport; being persistent, determined, and resilient
  • An understanding of the complex interdependencies of mental health and substance abuse and offending behaviour.
  • Demonstrable coaching skills in promoting independence and pro social attitudes.
  • Adaptability to changing and emerging needs as the project develops demonstrating flexibility and resilience in challenging situations.
  • Ability to work flexibly when necessary to meet the needs of the people we support.
  • The ability to work effectively with partner agencies and develop contacts and networks across a wide range of local services.
  • To show leadership qualities; skills of a strong negotiator; ability to advocate and be diplomatic.
  • Professional curiosity with the ability and willingness to learn and apply learning to support delivery.
  • Professional and values led with integrity, inclusivity, and respect for diversity.
  • Ability to work across Greater Manchester to meet service delivery demands when required.
  • Full driving licence, own car and business insurance is essential.

This is a fantastic opportunity for committed Engagement & Support Workers with knowledge of the National Probation Service, to join an organisation that has a profoundly positive affect on people’s lives.

The impressive benefits package on offer to the successful candidate includes 28 days holiday (plus national bank holidays), life insurance cover (5x annual salary), competitive pension scheme, flexible working arrangements & staff wellbeing support packages. Apply now!