JOB TITLE : Customer Service/Retail Manager
LOCATION : Newtownbreda
SALARY : £11.75ph

Have you previously worked as a Team Lead or Supervisor? Do you have managerial experience? Impeccable customer service skills? If so, then we want to hear from you!

We are currently looking for a Customer Service Manager who will lead and motivate a small team to drive sales, deliver excellent customer service, manage costs and ensuring all operational, risk and compliance standards are upheld.

KEY RESPONSIBILITIES:

  • Delivering outstanding customer service in store.

  • Driving bureau targets & team KPIs to ensure that budgets are met and exceeded.

  • Dealing with customer complaints in a professional and timely manner.

  • Planning, prioritising and organising time and workload to ensure all colleagues are supported and bureau objectives are met.

  • Managing a team to ensure coaching and development, appropriate staffing levels, risk and compliance monitoring, policy and procedure awareness etc.

  • Driving product launches and in-store promotions/campaigns.

  • Nurturing strong working relationships with store management to drive business.

    • Experience & skills :

  • A strong record of performance delivery through increased customer service sales.

  • High level customer service skills.

  • Strong planning, organisational and decision making skills.

  • Leadership and attention to detail.

  • Basic IT and numeracy skills.

  • Strong cash handling and cost awareness abilities.

  • The ability to form and maintain strong relationships with customers, colleagues as well as internal and external stakeholders.

    • APPLY NOW!

    Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.