Adecco are currently recruiting a Customer Service Advisor to join one of our clients are their offices on Chester Business Park. This role will require providing professional and high-quality support to customers, on a wide range of products in the form of answering calls and responding to emails and chats.

Salary – Total package is £20,pa. This is inclusive of £18, base salary plus £1, bonus per year. On top of this employees are given a monthly restaurant card, topped up with £97.

Hours – 37.5 hours, Monday to Friday, shift rotation (8am-4.30pm, 8.30am-5pm, 9am-5.30pm, 9.30am-6pm)

Location – Chester

Benefits

  • Ticket Restaurant card, £97 pcm (£1, yearly total)

  • 25 days holiday

  • All Public holidays

  • Pension contribution – 5% employer contribution

  • 1 Eye Test/Examination voucher + £55 spec voucher p/a

  • Life Assurance (x.4 salary)

  • Personal Accident cover (75% of salary, should you be medically be unable to work)

    • Key skills and experience required:

  • Excellent customer service skills, both verbal and written.

  • Experience working within a customer service focused role.

  • Experience with providing customer service over the telephone.

  • Ability to work proactively and flexibly, switching priorities when requested.

  • Strong team player and supportive of team goals.

  • Excellent attention to detail.

  • Professional, clear and confident manner.

    • Main duties and responsibilities:

  • To respond effectively to any enquiries received into the Customer Care Team via telephone, email and chat.

  • Liaise with relevant departments when required, for optimal resolution of customer queries.

  • Ensure accurate recording of queries and complaints received, ensuring all relevant details and contact information is included.

    • If you are interested in the above, please apply directly to the advert for consideration.

    Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.