Digital Support Manager

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge.

We are looking for a collaborative and customer-focused Digital Support Manager to join the Data & Channel Excellence Team (within the English business division).

The Role

This is a varied and challenging role focused on managing and developing our digital marketing platform and customer contact database. In addition to deepening our knowledge of our target audiences a key part of the role is to enable global and regional marketing teams to get the most out of our marketing platform, supporting them to use the tool efficiently and effectively.

Knowledge and experience of working with digital marketing platforms and customer contact databases is essential. A strong collaborative approach and customer focus is also necessary and an ability to prioritise tasks also being a key requirement.

About you

You will have experience of working in a B2B and B2C marketing environment, as well as a sound understanding of the wider principles of digital marketing. You will be a team player who enjoys working, supporting, and collaborating with a variety of colleagues and who is also comfortable working autonomously.

You will have an ability to creatively solve problems and have an enthusiasm for innovation and continuous improvement. You will be required to engage with a broad range of stakeholders to showcase our digital marketing capabilities to build advocacy and adoption across the English product group. In depth knowledge of GDPR and its principles is also important as you will be a champion for data management best practice.

Why Cambridge University Press & Assessment?

Our mission is to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence. Which is why every year, we give vital support to millions of people in more than 170 countries around the world. From teachers and learners to researchers and academics, we help to build confidence, unlock potential, and enable success. We give people the opportunity to show what they’ve learnt, we spread knowledge, spark enquiry, and aid understanding.

We achieve this by embracing change, and continuously focusing on our customers’ needs. And by collaborating, and carefully listening to our customers and to each other, we keep moving forward, keep innovating, and keep finding newer and better ways of doing things


In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:

  • Generous contributory pension
  • 28 days annual leave, plus bank holidays
  • Annual performance related bonus and increases (discretionary)
  • Employee discount and cash back scheme at 2,500 retailers
  • Cycle scheme
  • Season Ticket Loan
  • Subsidised staff restaurants
  • Support for professional qualifications
  • Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.
  • The key to our work is our colleagues, whose shared commitment enables us to have an ever-greater impact. We are a united, vibrant, and respectful global community of people, and we ensure that every individual is recognised, listened to, and cared for. And because our impact is amplified when our people are empowered, we give everyone the opportunity to develop in their own way. Whether you want a career that’s linear, or want to follow your own path, we’ll support you, and help give you the resources and training you’ll need to be bold and take ownership of what you do.

    The closing date for application is 8th June and interviews are scheduled to take place on 13th June.

    Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it’s safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, and sexual identity), cultural, or social class/background.

    We believe that diversity of thought, background, and approach create better outcomes. More importantly, fostering an inclusive culture is the right thing to do, and it’s part of how we achieve our purpose: to contribute to society through the pursuit of education, learning and research at the highest international levels of excellence. Ensuring that anyone, no matter who they are, feels they belong here is an essential part of who we are and the contribution we make to society, and to our planet.

    To enable an environment which our people can thrive in, our customers benefit from, and where work complements life, we empower everyone to manage their time and capacity, and to prioritise their wellbeing. That’s why from day one everyone at Cambridge University Press & Assessment can discuss flexible working options to find the best solution for them and their role.