Bureau Manager/ Retail Manager

Hednesford

£12.50 per hour

Permanent

37.5hrs per week – 5 out of the 7 days between 8am/8pm flexible to suit.

This role entails leading and motivating a team of Travel Service Partners in a bureau to drive sales, deliver high levels of customer service, manage costs; grow revenue and ensure that all

operational, risk & compliance standards are upheld.

Your main duties:

  • Driving bureau targets & team Key Performance Indicators (KPI) (inclusive of revenue targets, product sales, sales mix, accuracy/error rates etc.) to ensure that budgets are met and exceeded
  • Understanding bureau related financial and operational reports and use the information to drive performance in the bureau.
  • Delivering outstanding customer service in
  • Dealing with customer complaints in a professional and timely manner and escalate to Area Manager where appropriate
  • Planning, prioritising, and organising time and workload to ensure all colleagues are supported and bureau objectives are met
  • Undertaking Company training within required timescales
  • Nurturing strong working relationships with store management to drive business
  • Leading by example and demonstrate company values
  • You should have:

  • Excellent attention to detail
  • Effective communication skills
  • Basic IT knowledge and numerical ability
  • Strong cash handling and problem-solving skills
  • The ability to manage strong relationships, developing trust and credibility
  • experience and with customers, partners, peers, teams, internal and external stakeholders
  • personal
  • Able to share best practice & feedback with peers and teams in a sensitive, qualities effective and assertive way and to creatively problem solve
  • To apply please follow the link or call Georgia on for more information.

    Adecco UK are an equal opportunities employer and an Employment Agency

    Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.