Company Description

Take a seat on the Xplor rocket ship and join us as a Sr. Product Designer to help people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.

Job Description

Reporting to the Client Solutions Manager, this is an important role within TSGs H&F business in the UK & EU region. The Client Solutions Teams aim is to ensure that our client solutions are set up such that errors are minimised over time, help solve the issues that do arise and to drive technical and process improvements such that issues are reduced over time.

Key responsibilities:

  • This is a team with technological depth but that also have the ability to be strong in managing client relationships on an ad hoc basis.
  • The Client Solutions executives is tenured, a specialist in their field and has good customer presence. They focus on solving problems that need in-depth knowledge and handle escalations as well as challenging and technical queries.
  • They are more likely to handle issues that span more than one interaction with the client. 
  • One team attitude, and Client Solutions will guide, mentor, and develop Client Support in collaboration with Management, L & D and SMEs thus contributing to the build of a cross functional team across all businesses.
  • Drive client change & support implementation;
  • Improve client facing processes
  • Resolve technical and other more complex queries
  • Team working

    • Qualifications

    The successful candidate will be able to demonstrate:

  • A track record of building strong client relationships and meeting /exceeding client satisfaction scores in a payments/billing environment. They must
  • Experience from roles with technological depth and using vast amounts of data to create processes our outcomes in line with the data. 
  • A passion for delivering service excellence, everyday
  • Attention to detail and attentiveness to client requirements
  • Strong communication skills both written and oral combined with the ability to have difficult conversations
  • Effective questioning and probing techniques with a practical and positive approach problem solving
  • Strong organizational skills with the ability to prioritize and multi-task
  • Initiative, to work independently and still be a strong team player with a can do attitude 
  • The ability to manage multiple technology resources
  • Ideally have a degree in sales, marketing, CRM, business management / administration communications or any related field or an equivalent of the same in directly related work experience is also acceptable for this role.
  • Advanced proficiency in MS Office suite of products is required.
  • A good understanding of business processes and compliance