Virgin Media O2 Customer Service Collections Advisor

Salary: £18,818 OTE £20,699

Discounted 02 Mobile tariffs and packages

Wide ranging discounts on retail, health & wellbeing, travel, technology and much more!

Location: Homebased

Hours: Full-Time – hours per week. Various fixed shifts available.

Contract: Permanent

As a Customer Service Collections Advisor, you will join Capita as part of our O2 client team supporting existing O2 customers. O2 is the UK’s largest and most reliable mobile network, with exciting expansion plans ahead! Now is time to become part of our team and join us on our exciting journey! As a member of our Customer Service Collections team you will help people across the country, as you understand their circumstances and educate them out of debt. Positive, empathetic, honest and resilient you’ll stay, calm and collected in the face of uncertainty. We will provide you with all the training you need to feel confident in this role and we’ll give you lots of support too. Join us in this rewarding role and you’ll help create a better financial future for everyone you speak to.

What you will be doing

  • Taking inbound calls in a virtual contact centre
  • Delivering a service which makes your customers feel valued and supported
  • Dealing with a variety of customer questions and queries
  • Taking payments, setting up manageable payment plans, offering short term discounts on their bills

    • What we are looking for

  • Confidence
  • Excellent communication skills with a talent for adapting behaviours for different callers
  • The ability to learn new skills quickly when it comes to adopting new processes and technology
  • Someone who can think on their feet and adapt to different situations
  • A good listener who is empathetic patient
  • A private and quiet space to work at home a strong Wifi connection

    • What’s in it for you?

  • A competitive salary of £18,818
  • An additional annual attendance bonus of £1,881 paid quarterly 
  • Discounted O2 Mobile tariffs and packages
  • Cycle to work scheme
  • Access to Private Medical Insurance & Health Assessment plans
  • 22 days’ holiday (pro rata) plus public holidays
  • Pension scheme
  • childcare scheme
  • Monthly incentive scheme
  • A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.

    • You’ll get the chance to join a network of 55,000 experienced, innovative and dedicated individuals, working across the Capita landscape. There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further. We will provide you with the support

    What will happen next

    Choose apply now to fill out our short application. Your application will be reviewed by our global recruitment team. We will invite you to take part in an interactive game based assessment called Arctic Shore Assessment. Please look out for an email from

    To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

    Equal Opportunities

    We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.