Job summary
We are looking for an enthusiastic and committed individual to join our growing pool of Service Desk Administrators based at our Trust HQ in Littlemore, Oxford (with hybrid working).
This could be the perfect role for you if you enjoy working with systems, work well in a team and can work autonomously when required. We are looking for someone with great customer service skills who has patience and can easily explain complex technical information to staff using everyday language.
You will ideally have previous experience of supporting IT systems and databases, working in a flexible and responsive way to plan and prioritise your work to ensure deadlines and service standards are met.
Main duties of the job
The Service Desk provides first level support to staff, manages the e-rostering and e-expenses systems and sends information to our outsourced payroll provider to ensure staff are paid.
Duties include:
The role also requires a focus on the maintenance and development of the HR Service Desk, working as an integral part of a collaborative project team between HR and IT to deliver the key updates and changes required. This can include building forms, workflows, user groups and process automation and so proficient technical knowledge and skills with system administration would be an advantage.
Please refer to the job description attached for a comprehensive list of duties
About us
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure you’re your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
We offer a wide range of benefits designed to support your career and wellbeing. These include:
o Excellent opportunities for career progressiono Access to tailored individual and Trust wide learning and developmento 27 days annual leave, plus bank holidays, rising to 33 days with continuous serviceo NHS Discount across a wide range of shops, restaurants and retailerso Competitive pension schemeo Lease car schemeo Cycle to work schemeo Employee Assistance Programmeo Mental Health First Aiderso Staff accommodation (please note waiting lists apply)o Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description
Job responsibilities
The successful candidate will receive regular supervision, work within a positive and effective Service Desk Team and be supported with their professional development. They will have opportunities to take the lead on specific HR systems in order to be the system admin lead for that area, developing detailed system knowledge. The role will work cross functionally working collaboratively with the wider HR function, other clinical and non-clinical services.
This is an exciting time to join the team and be a part of this transformational change. Working as a member of the HR Systems and Reporting team offers an engaging, collaborative, and supportive environment that gives you the freedom and autonomy to carry out the role, whilst encouraging you to also be creative and share ideas and recommendations for change.
For more information about the role please refer to the HR System Administrators Job Description.
Person Specification
Knowledge
Essential
Qualifications
Essential
Skills
Essential
