Job summary

An exciting opportunity has arisen to join our Inpatient department as a Patient Flow Co-Ordinator. Your role will involve working along side nursing and therapy staff to facilitate the admission in to and discharge of patients from our wards in an administrator capacity.

The role involves both office based and patient facing elements.

Good IT and communication skills are essential and prior experience within a care setting beneficial. You will require certification to level 3 or 4 NVQ in admin support or an equivalent. You will work among a dedicated team to deliver high quality individualised plans of care in preparation for a safe discharge.

Main duties of the job

You will work closely with our In reach team based in the Royal Berkshire Hospital communicating vital information on safe transfers of care.

You will be based in West Berkshire Community Hospital working alongside nursing, therapy and medical teams.

You will liaise directly with patients and carers to ensure that patients are assisted in a safe and timely discharge.

The3/4 “must haves” for you to be considered for this role:

  • Good communicator
  • Evidence of supportive teamwork
  • Excellent admin and IT skills
  • About us

    Berkshire Healthcare NHS Foundation Trust isa specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.

    We value diversity and are proud to be a Stonewall Top 100 Employer.We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.

    Our values at Berkshire Healthcare:

  • Caring for and about you is our top priority
  • Committed to providing good quality, safe services
  • Working Together with you to develop innovative solutions
  • We welcome people who share these values to come and work for us.

    Benefits of working for us include:

  • Flexible working options to support work-life balance.
  • 27 days’ annual leave rising with service + opportunity to buy and sell
  • Generous NHS pension scheme
  • Excellent learning and career development opportunities
  • ‘Cycle to Work’ and car leasing scheme
  • Access to a range of wellbeing tools and services
  • Discounts at hundreds of popular retailers and restaurants
  • Staff networks for race, diversity, disabilities and armed forces community to support equality
  • Generous maternity, paternity, adoption and special leave.
  • Free parking across Trust sites
  • Job description

    Job responsibilities

    Please see attached job description for more information about this role and working at Berkshire Healthcare NHS Foundation Trust.

    Person Specification

    Education / qualifications


  • Good general education including GCSE English and Maths (or equivalent)
  • NVQ4 or NVQ3 or recognised certificate in office administration or equivalent experience
  • Evidence of continued role development
  • Knowledge, skills and abilities


  • Have a sound understanding of NHS-wide initiatives and experience of responding positively to ensure local implementation.
  • Ability to provide constructive opinions and views on ideas for service improvement
  • A proven record of being able to work within set timeframes working to priorities and deadlines.
  • The ability to plan and co-ordinate activities and changes to systems or standards
  • Flexible approach to the planning and co-ordination of patient pathways to ensure maximum use of clinical time.
  • Methodical and logical approach to work prioritisation and planning
  • Pro-active approach with the ability to use own initiative
  • Able to identify when to seek support
  • Ability to work as part of a team
  • Excellent communication skills and telephone manner
  • Access to own transport and ability to travel.
  • Previous experience


  • Experience of providing administrative support in a health or social care environment at Band 3 (or equivalent)
  • Experience of multi-professional working
  • Experience in coordinating a patient workload
  • Experience of providing confidential administrative support to a complex and varied service
  • Competency and experience with filing, information recording and other office management systems
  • Experience of dealing with people who are anxious/distressed/angry