Job Description

Job Title: Customer Service Advisor
Locations: RG19 6AD
Contract Type : Temp – Ongoing
Work Pattern: 37 hours per week
Start Date: Asap

You will act as first point of contact for customers and ensuring an appropriate service is provided to all customers, to identify any needs such as vulnerability and diversity and ensure that equality of service is offered. The role is a fast-paced environment with focus on delivering and providing excellent customer service and timely resolutions for customers and colleagues.

Job Role –

  • Providing a front-line service for any enquiries from customers via phone, emails and face to face and resolve the enquiry by understanding the customers concerns and offering all suitable options to resolve it.
  • Responding to these enquiries in a timely manner and ensuring 80% resolution on all issues.
  • Ensure that clear, comprehensive, and timely records are logged into our systems for all contacts.
  • Follow up complex customer enquiries to ensure they are resolved to a high standard.
  • Carry out additional administration tasks required that relate to resolving customer contacts.
  • Provide same service to staff relating to customer enquiries.
  • Suitable Candidates experience: –

  • Experience on working within a customer focussed role.
  • Experience of responding, handling and resolving challenging customer queries.
  • Experience in customer service soft skills including empathy and taking ownership.