The Valuation Office Agency (VOA) are the public sector�s property valuation experts and advisers. We offer a whole host of learning and development opportunities to support your career development.�
We�re looking for talented people who are eager to contribute to vital public services and assist us to deliver taxation and benefits support to the government and local authorities. Your skills and experience will enable us to provide an efficient, effective service right at the heart of the public interest.
At the heart of the agency, we are committed to providing our people with a work environment which is accommodating and accessible to all and which values diversity and inclusion in everything we do.� We encourage our people to bring their whole selves to work by providing a culture that values different perspectives to help tackle complex problems, promote innovation, and deliver stronger decision making in a safe and supportive environment. We therefore welcome applicants from a diverse range of backgrounds to join our organisation and enable us to be representative of the communities we serve.
The Customer Service Centre (CSC) sits at the heart of our operations here in the Valuation Office Agency.
You will pay a crucial role supporting our customers� needs and upholding the agency�s reputation through your excellence in telephony, email, and written correspondence.
Working with internal and external customers, you�ll ensure they receive a prompt, efficient and effective service enhancing their overall experience.�
We are looking for someone who has a real passion for providing an exceptional Customer Service and is able to work at pace.� You�ll be flexible and adaptable but above all personable with the ability to put the needs of our customers first.
We are looking for an individual with a willingness to contribute to the Customer Service Centre and exceptional verbal communication skills.
It�s not necessary for you to have experience in this area but you�ll be passionate about providing a high level of service and be a great team player.
We’ll assess you against these behaviours during the selection process:
The VOA operates a Flexible Working policy, allowing you to balance your work and personal commitments.
Commitment to Diversity and Inclusion � Here at the VOA we are proud to be recognised as a Disability Confident employer and were recently recognised as one of the top 75 employers for social mobility.
We offer a generous leave allowance that starts at 25 days and goes up to 30 days after 5 years� service.
Download the Employee Value Proposition for full details of the benefits of being a VOA employee at: