Assistant Technical Services Manager Job Vacancy in South Tyneside, England, UK

Job summary

To provide Third Line Network support to all corporate computer systems and associated Infrastructure, including Cisco and Citrix technologies.

Undertake, in conjunction with the Senior Technical Services Manager, the development, planning, implementation and support of standard network systems.

Ensure that corporate network systems are supported effectively, including routine housekeeping, Monitoring Network estate using Solarwinds & DNA Spaces.

Undertake acceptance testing, installation, commissioning, software loading and configuration. Troubleshooting ICT equipment, such as Servers and Network components, ensuring such ICT equipment conforms to the appropriate safety standards.

As part of the network team, you will ensure support requests are handled within agreed SLA timeframes and followed ITIL framework best practices.

Utilising resources effectively and efficiently to achieve a quality service for the organisation.

Work with relevant staff as required in the procurement, development and implementation of information systems.

Main duties of the job

Main Duties/ Responsibilities

• Support and supervise more junior ICT members in the execution of their job role.
• Be conversant with the principles, configuration and use of the Trust’s standard computer operating systems, such as Microsoft Windows technologies.
• Undertake advanced problem determination and resolution on ICT equipment and services, and liaise with ICT staff, in particular the Technical Leads, and other parties as necessary to rectify such faults.
• Use the LANDesk computer system to record, manage and monitor the progress of all jobs and incidents to their resolution, including invoking escalation procedures, where appropriate and keeping users and other system managers informed of progress.
• Use the LANDesk computer system as the Trust’s ICT asset management system, and to use the system for the production of management reports, as required.
• Assist in the evaluation of third party software.
• Participate in the management of designated projects according to PRINCE 2 principles, ensuring project objectives are met in accordance with quality, budget and timescales. Documenting all project work to departmental standards.
• Liaise with associated and related project teams, taking full account of user requirements and business objectives.
• Participate in developing documentation for ICT policies, procedures and system configurations.
• Liaise with outside support agencies on matters relating to the operation of ICT equipment and associated software

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence – University Hospitals Coventry & Warwickshire

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation’s core values.