Our client has a fantastic opportunity for an additional 3 Technical Support Specialists to join a small, supportive team of just over 40 staff.

As part of the Service Desk team, you will provide second line support across a wide range of hardware and software, provide general technical support and guidance across the Digital Services estate, in particular installation and support services to Front Office – client enterprises devices, software installation and configuration in support of customer user requestsrequirements.

Day to day, you will;

  • Build, configure and install computer equipment, including software at customer
  • Investigate and correct desktop software application failures or malfunctions.
  • Research and retrieve appropriate fixes via the internet and other support media.
  • Resolve IT issues raised by
  • Liaise with suppliers to ensure the correct delivery of services / goods purchased by
  • Write system
  • Maintain the core internal IT management systems and ensure user and asset procedures are
  • Provide ad-hoc assistance to the end-user.

Essential Skills

  • Higher National Certificate (HNC) in Information Technology or similar qualification or be able to demonstrate equivalent experience;
  • Previous experience in Windows desktop technologies (including Apple Macs) working in an IT support role.
  • Jobholders must also hold a current driving licence.

Desirable Skills

  • ITIL Foundation Qualification

Benefits

  • Fully hybrid working within a pattern agreed with the candidates manager (subject to minimum onsite time)
  • Involvement in a wide and varied stream of projects covering all of the diverse range of services
  • Generous holidays, rising from 29 to 37 days per year (over 8 years) plus 4 public holidays
  • A flexi working system allowing staff to accrue an additional 2 days of time off over a two week period
  • Excellent final salary based pension
  • Annual salary increments until top of grade (subject to satisfactory performance)

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age